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It cannot be opened, loaded on the website.

This topic has 9 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Alex Carter

  • Avatar: Sim
    Sim
    Participant
    June 3, 2025 at 18:54

    It cannot be opened, loaded on the website. It rotates, but does not open the side adjustment of the elementor..

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    support staff only.
    #446355 Copied
    8 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 3, 2025 at 19:50

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #446357 Copied
    Avatar: Sim
    Sim
    Participant
    June 3, 2025 at 22:54

    I was setting something up, maybe it’s good now.
    If you can check if everything is set up correctly, so that everything starts from scratch.

    3 fields were lost in the footer during the setup.
    Thanks in advance,
    Sim

    Please contact administrator
    for this information.
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    #446364 Copied
    Avatar: Sim
    Sim
    Participant
    June 4, 2025 at 07:09

    It’s not good again, the Elementor doesn’t work??

    #446375 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 4, 2025 at 09:33

    Hello,

    Thank you for reaching out to us.

    Please download the latest version of the theme and the Сore plugin from the link provided in the private content area. Before proceeding with the update, we kindly recommend creating a full backup of your website.

    After completing the update, please test whether the issue has been resolved and let us know the results.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #446389 Copied
    Avatar: Sim
    Sim
    Participant
    June 4, 2025 at 15:05

    Downloaded, new theme published, et-core-plugin… Elementor is not working. He turns, but he can’t open it.
    You can check directly, I have created an FTP account.

    Thanks

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #446425 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 4, 2025 at 15:11

    Hello,

    We appreciate your prompt response.

    1/ Woocommerce > Status > Logs shows an error in 3rd party plugin – https://prnt.sc/RMuDUJQCrCe4 Please disable the mentioned pluign and contact their support.

    2/ Wocommerce > Status > Logs > shows memory error – https://prnt.sc/qgzCLiwkI0Wo Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/ and contact your hosting provider to solve this.

    3/ Please downgrade the PHP version to 8.1 or 8.2. Not all plugins are compatible with your current version (8.3.19).

    Let us know results.

    Warm Regards,
    The 8Theme Team

    #446426 Copied
    Avatar: Sim
    Sim
    Participant
    June 6, 2025 at 06:37

    I increased the memory on the server, it works fine now. Thanks for the advice. All the best

    #446539 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 6, 2025 at 07:05

    Hello,

    Thank you for your update. We’re glad to hear that increasing the server memory resolved the issue and everything is working fine now.

    Should you need any further assistance, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #446542 Copied
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The issue related to '‘It cannot be opened, loaded on the website.’' has been successfully resolved, and the topic is now closed for further responses

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