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Issues with theme rendering - by glitteryworld

This topic has 10 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

glitteryworld

Participant

October 19, 2016 at 12:23

Hello I am hoping you can help, in the last 2 days the website gives an intermittent blank screen

can you advise on how I can resolve this – n updates have been carried so I am not sure why it is doing this. I would like to upgrade Royal Theme to the latest version but cannot get into my dashboard to do this – I login to try and deactivate some plugins but then it crashes me out

can you advise?

Thanks

#143221 Copied Theme version: 2.7 WooCommerce version: 4.5.3

9 Answers

Eva Kemp

Support staff

October 19, 2016 at 12:51

Hello,

As I see your site is working http://storage4.static.itmages.com/i/16/1019/h_1476877927_3113081_e1f30939c0.jpeg , I didn’t get a blank page.

Regards,
Eva Kemp.

#143228 Copied

glitteryworld

Participant

October 19, 2016 at 13:39

Hello Eva, thanks for your quick response

The problem is intermittent and very frustrating! I have now upgraded to Worpress 46.1 and to Royal Theme version 2.8. I am still having the same issue and I am now having the additional issue with the Revolutin slider not working

Please can you have a lookagain and advise. Much appreciated

Thanks

#143234 Copied

Jack Richardson

Support staff

October 19, 2016 at 14:41

Hello,

Please provide FTP and WP admin credentials in private content.

Best regards,
Jack Richardson.

#143242 Copied

glitteryworld

Participant

October 19, 2016 at 15:08

Thank you

please find below

Please, contact administrator
for this information.

#143249 Copied

Eva Kemp

Support staff

October 19, 2016 at 18:19

Hello,

Slider is working now http://storage3.static.itmages.com/i/16/1019/h_1476897528_1767422_a2e0b3f299.jpeg . Have you fixed the issue?
As for the blank page, ask your hosting provider support to check error logs if there are any errors.

Regards,
Eva Kemp.

#143280 Copied

glitteryworld

Participant

October 20, 2016 at 07:55

Hello Eva, the problem is still there eg you may be able to go onto home page ok and then you click on about and you get the message “The requested URL /about/ was not found on this server.”

Or you get the template in an odd layout

There is one message on the error log which is as follows: mod_fcgid: stderr: PHP Deprecated: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set ‘always_populate_raw_post_data’ to ‘-1’ in php.ini and use the php://input stream instead. in Unknown on line 0, referer: http://www.fitterstronger.org/

I was wondering if I should create a new database and import the old database into it to see if it was a database problem – do you think this would help?

I believe you have fixed the slider issue – many thanks – what was the problem there?

many thanks for your help so far

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Eva Kemp

Support staff

October 20, 2016 at 08:46

Hello,

I didn’t do anything with slider. I just opened the site and saw the slider was working. So I thought you had resolved the issue.

As for the blank page you can try to create a new database and import the old one, ask your hosting provider support to help you with it.
Also activate default WordPress theme and check if the same issue persists there too.

Regards,
Eva Kemp.

#143320 Copied

glitteryworld

Participant

October 20, 2016 at 14:23

Hello Eva, I have tried deatcivating all plugins and activating the default theme but the issue is still intermittent.

Also the issue with the Slide has returned (when royal theme is live) and this is the error message you recieve (intermittently)

Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
This includes make eliminates the revolution slider libraries, and make it not work.

To fix it you can:
1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
2. Find the double jquery.js include and remove it.

Can you advise what the issue may be. It is frustrating especially as this issue arose when I had changed nothing on the website.

Thanks for your help on this

Rebecca

#143364 Copied

Eva Kemp

Support staff

October 20, 2016 at 17:19

Hello,

The issue with slider has been fixed. Please check.

If the problem with blank page persists with default WordPress theme too then it’s not related to our theme, you can contact WordPress support for further solutions.

Regards,
Eva Kemp.

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