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Issues with theme and plugins after following backup advice

This topic has 3 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

mady

Participant

May 1, 2023 at 13:27

Dear XstoreSupport Team,

I hope this message finds you well. I am reaching out to you because I have encountered some issues with my website after following your advice on creating a backup using the Updraft Plugin. Since creating the backup, my theme “X store” and all other plugins have been deactivated, causing my pages to not display correctly.

When I try to edit a page using Elementor, I receive the following message:

link : https://www.cjoint.com/c/MEbmBmDgeGV

I would greatly appreciate your assistance in resolving this issue. Could you please guide me through the steps to restore my theme and plugins, and help me understand how to prevent this problem from happening again in the future?

Thank you in advance for your help, and I look forward to your response.

Best regards,

#355024 Copied Theme version: 9.1.2 WooCommerce version: 7.5.1

2 Answers

mady

Participant

May 1, 2023 at 13:31

Access FTP

Please contact administrator
for this information.

#355025 Copied

Rose Tyler

Support staff

May 3, 2023 at 07:48

Hello, Mady,

We apologize for the delay in responding.
We mention a few backup plugins in our docs https://xstore.helpscoutdocs.com/article/63-theme-update , but we can not provide support for these plugins, unfortunately.
We would recommend you contact support for the plugin directly.

Kind Regards,
8theme team

#355226 Copied
Tagged: advice, backup, issues, plugins, templates, themes, woocommerce, wordpress
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