Issues with the website returning a 503 error

Hello,

The login information appears to be incorrect.
Could you please verify it?

Thank you.
Best regards,
The 8Theme Team

Hello @Valley View Farm Dairy,

Could you please clarify how to locate this issue on your website? Does the problem occur when opening the Elementor editor for any page, or are specific actions required to reproduce it? At the moment, all pages appear to be loading correctly without any issues.

We have also reviewed the error log on your website and noticed multiple errors related to a third-party plugin — User Spam Remover (https://prnt.sc/5b69qFhQ2NBi).

Regarding the creation of FTP access, if you need assistance in setting up these credentials, please contact your hosting provider, who will guide you through the process. Making file modifications through the mentioned plugin may result in fatal errors if any syntax mistakes occur, so we kindly ask you to provide valid FTP credentials if any changes are required from our side.

If the issue occurs only when opening the Elementor editor, please refer to the solutions provided in Elementor’s official documentation: https://elementor.com/help/elementor-widget-panel-not-loading/, https://elementor.com/blog/error-503/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Valley View Farm Dairy,

The HTTP 503 Service Unavailable error indicates that the server is currently unable to handle the request.

This issue commonly occurs when the server is undergoing maintenance or is overloaded. During maintenance, administrators may temporarily redirect all traffic to a 503 page, or this may happen automatically during software updates. In cases of overload, some server-side applications may return a 503 status when resource limits such as memory, CPU, or connection pool thresholds are reached. Rejecting incoming requests in this way helps prevent the server’s resources from being exhausted and avoids more serious failures. If requests from specific clients are being limited due to rate restrictions, the appropriate response code is 429 Too Many Requests.

For more information, please refer to the following article: https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Status/503

Regarding the migration to another server, we believe it could be beneficial to move your website to a server with a better configuration, even without rebuilding its content. To proceed, please contact your hosting provider for assistance with this request.

Please note that we can assist you with questions related to our products; however, in our opinion, this issue appears to be related to the server configuration. If your hosting provider believes that the issue is connected to our theme or plugin, we kindly ask them to provide supporting information confirming this.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Valley View Farm Dairy,

Thank you for contacting us. We are sorry to hear that you are still encountering the 503 and “Page Unresponsive” errors.

Regarding your question about the database version, our theme is compatible with the latest stable versions of MySQL and MariaDB supported by WordPress. Version 10.5.29-MariaDB should function properly, provided that your WordPress installation and server configuration meet the recommended requirements.

Could you please let us know what response you received from your hosting provider regarding the errors occurring on your website? As we mentioned earlier, these issues are not directly related to the theme but are likely connected to your server’s resources or configuration.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Valley View Farm Dairy,

Each of our settings includes a description explaining its functionality. You can also configure the display of your Theme Options in the Appearance section: https://prnt.sc/XiC5j8JGEQYx.

For information regarding optimization settings, please refer to our dedicated documentation, which provides detailed descriptions of each option: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Best regards,
Jack Richardson
The 8Theme Team