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Issues with the website returning a 503 error

This topic has 5 replies, 3 voices, and was last updated 15 minutes ago ago by Valley View Farm Dairy

Valley View Farm Dairy

Participant

December 12, 2025 at 17:07

My hosting provider has pointed me to the Log in to cPanel.

Go to File Manager.

Navigate to logs and locate the valleyviewfarm_co_za.php.error.log file.

I attach the log file which shows these error to address these content and database-related issues.

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4 Answers

Samir Malik

Support staff

December 13, 2025 at 17:58

Hello,

The login information appears to be incorrect.
Could you please verify it?

Thank you.
Best regards,
The 8Theme Team

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Valley View Farm Dairy

Participant

December 15, 2025 at 08:04

No, these login details are correct. I tried to create an FTP account for you, but i dont know how to do that, so i loaded the plugin WP File Manager, which should allow you to access the cPanel.

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Jack Richardson

Support staff

December 15, 2025 at 10:48

Hello @Valley View Farm Dairy,

Could you please clarify how to locate this issue on your website? Does the problem occur when opening the Elementor editor for any page, or are specific actions required to reproduce it? At the moment, all pages appear to be loading correctly without any issues.

We have also reviewed the error log on your website and noticed multiple errors related to a third-party plugin — User Spam Remover (https://prnt.sc/5b69qFhQ2NBi).

Regarding the creation of FTP access, if you need assistance in setting up these credentials, please contact your hosting provider, who will guide you through the process. Making file modifications through the mentioned plugin may result in fatal errors if any syntax mistakes occur, so we kindly ask you to provide valid FTP credentials if any changes are required from our side.

If the issue occurs only when opening the Elementor editor, please refer to the solutions provided in Elementor’s official documentation: https://elementor.com/help/elementor-widget-panel-not-loading/, https://elementor.com/blog/error-503/.

Best regards,
Jack Richardson
The 8Theme’s Team

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Valley View Farm Dairy

Participant

December 15, 2025 at 11:33

Hi Jack,

Yes, I have removed most plugins which I believe we can do without. However, even after removing these plugins and running a DB cleanup as well as re installing wordpress i still get this 503 error by just navigating around the website. According to my hosting provider, they suggested that i contact you. “We recommend contacting a developer to address these content and database-related issues”

I have another website which is on a shared server, unlike this website which is on a dedicated server, and i am very concerned about the speed of this website, valleyviewfarm.co.za My other website is fast, whereas this one is very slow. I have even removed the (Home Screen) slideshow (revolutionary slider plugin) to see if that will speed up the website, but nothing seems to improve its performance.

We closed for December, and i was even thinking of redoing the website using another one of your templates from scratch. If you believe that this is a good idea, can you recommend a good template?

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