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Issues with the customer account registration token block

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Alex Carter

Andrews

Participant

May 14, 2025 at 18:39

Hi greetings,

Please am having issues with the customer account registration page, and I have attached a picture for your reference. Please kindly check and help me solve this problem, thanks

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1 Answer

Alex Carter

Support staff

May 15, 2025 at 07:41

Hello,

The error message in the screenshot says:

“REGISTRATION ATTEMPT BLOCKED: This site requires a security token created when the page loads for all registration attempts. Please ensure JavaScript is enabled and try again.”

Here’s what you can do to fix it:
1. Enable JavaScript in your browser:
Make sure JavaScript is turned on in your browser settings. If it’s disabled, the page cannot generate the required security token.

2. Refresh the page:
After enabling JavaScript, reload the page to allow the security token to be generated.

3. Use a different browser (if needed):
If you’re using a browser with heavy privacy settings or a built-in ad blocker, it might be blocking JavaScript. Try using Chrome or Firefox.

4. Disable any browser extensions:
Ad blockers, script blockers (like NoScript), or privacy-focused extensions might interfere. Temporarily disable them and try again.

5. Make sure your internet connection is stable:
Sometimes, poor connections may prevent scripts from fully loading.

Warm Regards,
The 8Theme Team

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