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Topic: Issues with global website styling (settings not applied or badly)

popcorner

Participant

February 25, 2019 8:52 am

Hi
I encounter lot of style issues with my website .. A user (admin) of the website tried to edit font style (formenu and headings), top bar and such, but the display is totally unexpected
In fact, there are some pages that display it well, as wanted (https://bellemme.com/produit/bandeau-bleu-intense) and other with major problem (bad color for topbar, no customize font, ..) : https://bellemme.com/

Other probem the custom font uploaded in the area of the Xstore is not available anytime .. any idea why ?

And next problem, the active menu style is also not displayed well :(white, and so unseen) : https://bellemme.com/categorie-produit/bandeaux

Last problem, the variation galeries do not display any more (not dynamic) in the product page : https://bellemme.com/produit/bandeau-currys-camels-et-jaunes

Regards
Theme version: 5.0

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Hung The

Support staff

February 25, 2019 9:36 am

Hi,

Please send:

– Screenshot of issues

I will check this problem for you.

Regards,

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popcorner

Participant

February 25, 2019 1:54 pm

Hi again, sol you’ll find the ressources in attachment

I also let you the infos for a temporary admin access in private area

Content is visible for topic creator and
support staff only.

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popcorner

Participant

February 25, 2019 2:02 pm

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Rose Tyler

Support staff

February 25, 2019 2:43 pm

Hello,

Please clear all cache and check how the site looks then.
Temporarily disable cache plugin and “Menu cache” (in Theme Options) do required changes and activate the cache after finishing changes.
If the problem on the single product page will be solved after disabling the cache plugin http://prntscr.com/mputv6 – check minification options to find out which one causes the issue (HTML, CSS or JS or few of them).

Regards

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popcorner

Participant

February 25, 2019 5:04 pm

Ok thanks,

just 2 more things about that : for the active menu color , is the setting still in the theme options ?
And how to remove/edit the newsletter/login in the top bar area please ?

Regards

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Hung The

Support staff

February 26, 2019 4:58 am

Hi,

1. Active color

– Please clear all cache and try again: http://prntscr.com/mq5elr -> http://prntscr.com/mq5ep2

2. Newsletter

– Please go here: http://prntscr.com/mq5dxm

3. Login

– Please go here: http://prntscr.com/mq5e1x -> http://prntscr.com/mq5e42

Regards,

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popcorner

Participant

February 28, 2019 10:04 am

great, thanks for help !

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Rose Tyler

Support staff

February 28, 2019 10:12 am

Hello,

You’re welcome!

Regards

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