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Issues with elementor builder i responsive mobile version

This topic has 10 replies, 4 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

DonDigital

Participant

November 20, 2024 at 14:57

Hello we have facing issues all the time when we are making changes in our website pothitos.com. When we are trying to do changes in mobile version always is very slow the screen is creating huge gaps and we cannot work

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support staff only.

#424390 Copied Theme version: 9.4.5

9 Answers

Rose Tyler

Support staff

November 20, 2024 at 15:23

Hello,

We hope this message finds you well.

Please refer to the following link: https://prnt.sc/qP2Teko6HS5N . We kindly request that you contact your hosting provider to address the issue highlighted there.

Once the issue has been resolved, kindly test the editor to ensure it is functioning correctly. Should you require any further assistance after that, please feel free to provide us with FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process) , and we will be happy to assist you further.

Best regards,
8Theme Team

#424396 Copied

DonDigital

Participant

November 21, 2024 at 06:03

Hello we have increase the memory to 900M and we still facing issues.
Could you please check?

Please contact administrator
for this information.

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support staff only.

#424453 Copied

Rose Tyler

Support staff

November 21, 2024 at 08:30

Hello,

Thank you for your response. Could you please record a video demonstrating the issue so that we can replicate your actions and observe the problem? Additionally, kindly specify which page you are editing in the video.

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

#424477 Copied

DonDigital

Participant

November 22, 2024 at 15:00

Hello here is the link

https://we.tl/t-E1o6JzdbKM

The issue is on homepage 🙂

#424738 Copied

Jack Richardson

Support staff

November 22, 2024 at 16:53

Hello @DonDigital
Please, check now !
Kind regards, Jack Richardson
The 8theme’s team

#424768 Copied

DonDigital

Participant

November 22, 2024 at 23:10

Hello still we see the same issue

#424794 Copied

DonDigital

Participant

November 22, 2024 at 23:14

Also we are receiving 500 error code when we are puplishing our changes

Files is visible for topic creator and
support staff only.

#424795 Copied

Jack Richardson

Support staff

November 23, 2024 at 08:41

Dear @DonDigital,

We hope this message finds you well.

We have reviewed the issue regarding the tabs layout on mobile devices and can confirm that it has been successfully resolved. Kindly clear your browser cache and verify the fix on your end.

Regarding the 500 error encountered while saving the page, we recommend referring to the following article from Elementor for guidance: https://elementor.com/help/500-error/.

Additionally, we kindly suggest submitting separate topics for different questions or issues in the future. This will help us address each matter more efficiently and avoid any confusion.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#424807 Copied

Andrew Mitchell

Support staff

November 25, 2024 at 20:14

Dear DonDigital,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Issues with elementor builder i responsive mobile version

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