Issues with Add to Cart Button Delay, Checkout Not Responding, and Delivery Date Not Removable

This topic has 2 replies, 2 voices, and was last updated 1 days, 10 hours ago ago by Samir Malik

  • Avatar: spes31
    spes31
    Participant
    December 11, 2025 at 10:37

    Hi 8theme Support Team,

    I’m experiencing several technical issues on my website and would appreciate your assistance:

    Add to Cart button delay
    When I click the “Add to Cart” button, there is no immediate response. It takes a few minutes before the item is added to the cart.

    Delivery date on checkout page cannot be removed
    The checkout page is showing a delivery date section that I cannot edit or disable. I do not want this feature to appear.

    Checkout button not responding
    After entering the shipping address and selecting the payment method, clicking the “Checkout” button does nothing. There is no response at all.

    I am not using any delivery date plugins, so I’m not sure why it appears. I also recorded my screen to show these issues and can provide the video if needed.

    Please help me fix these issues as soon as possible. Thank you!

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    1 Answer
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 11, 2025 at 12:17

    Dear, spes31,

    We hope this message finds you well.

    #1, Add to Cart button delay: We would like to kindly bring to your attention that the speed of AJAX operations—such as adding or updating items in the cart, refreshing the cart/checkout form, and filtering products—is directly influenced by your server’s response time and the structure of your database. Our theme sends requests to your database and waits for a response. If the response time is slower than expected, we recommend reaching out to your hosting provider to explore potential improvements in server performance, as this aspect falls outside the scope of our control.

    Regarding your inquiry about improving the performance of the ajax add to cart action, we would like to inform you that while W3 Total Cache (W3TC) https://wordpress.org/plugins/w3-total-cache/ is an excellent plugin for enhancing overall site performance. Ajax-based features typically rely on real-time data fetching, which is not easily cached through standard page caching methods.

    However, below there are a few steps you can try to optimize the performance of the Ajax search(we can’t guarantee it will work 100%):

    1. Enable Object and Database Caching in W3TC – This can help reduce the load time of repeated queries.
    2. Minimize the number of results returned – You can limit the number of search results displayed to improve response time.
    3. Optimize your database – Regularly clean up and optimize your database to ensure faster query execution.
    4. Use a CDN – Serving static assets through a Content Delivery Network can reduce server load and improve overall performance.

    If you are experiencing noticeable delays, we also recommend checking for any third-party plugin conflicts or custom code that may be affecting the search functionality.

    #2, Delivery date on checkout page: Please add this custom CSS code under Xstore > Theme Options > Theme Custom CSS > Global CSS:

    tr.orderable-order-timings.orderable-order-timings--no-dates {
        display: none;
    }

    #3, Checkout button not responding: We recommend that you disable all third-party plugins that are not included with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

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