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Topic: Issues on mobile shop filter

emeliech

Participant

February 19, 2018 1:48 pm

Hello, we are experiencing problems with our filter on mobile devices. When filtering for material the sidebar dissapears when scrolling through the options. Also it looks a bit distorted and when scrolling in the sidebar, sometimes also the page moves.

Issues:
1. Sidebar hiding when scrolling thorough list in dropdown (material search)
2. The dropdown starts below the button (looks strange, maybe there is something we can do to make it look better)
3. Page scrolls when scrolling on sidebar.

Issue tested and confirmed on 3 different iphone devices (iphone 6, 5 and 7)

Please see this video where I show the issues:
https://youtu.be/8R9bnrd-_fQ

Kind regards,

Marcus

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emeliech

Participant

February 19, 2018 1:48 pm

I have left login details below:
Site URL: hidden
Theme version: latest
WooCommerce version: latest

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 19, 2018 2:57 pm

Hello,

Please provide us with FTP access.

Regards

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emeliech

Participant

February 19, 2018 3:22 pm

please see private

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 19, 2018 3:36 pm

Hello,

Because of the widget, that you use to show materials, is a default WC “Filter Products by Attribute” the problem, unfortunately, can’t be fixed. I would recommend you to change the “Display type” to “list” http://prntscr.com/igvagj that should solve the problem on mobile.
Please do this and let me know if all works fine.

Regards

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emeliech

Participant

February 20, 2018 9:17 am

Hello Rose,

That is a pity because the list version is just way too long.

If I reach out to WooCommerce with this issue, is there anything in particular I should mention for them to be able to fix the issue?

The left hand hidden filter where the filter is now residing is developed by you right?

Kind regards,

Marcus

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Rose Tyler

Support staff

February 20, 2018 11:36 am

Hello,

We’ve made some changes. Please clear cache and check now.

Regards

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emeliech

Participant

February 20, 2018 1:35 pm

It doesnt seem to be fixed.

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Rose Tyler

Support staff

February 20, 2018 2:51 pm

Hello,

Please check one more time or try to check the site on another device. It can be a cache effect.

Regards

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