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Issues After Theme Update – Homepage Errors, Media Not Loading & Orders Not Working

This topic has 4 replies, 3 voices, and was last updated 3 weeks, 1 days ago ago by Jack Richardson

styleverse

Participant

April 23, 2025 at 09:38

Hello,

Since updating the XStore theme, I’ve been facing several issues on my WordPress site:

Homepage is showing errors – broken images, duplicate categories in the menu, and misformatted product names.

Media Library won’t load – it just keeps spinning.

Order section is not functioning – I can’t mark orders as received or manage them properly.

These issues started right after the update. I can provide temporary admin access if needed to help you investigate and resolve the problem quickly.

Thank you,

Please, contact administrator
for this information.

#441550 Copied Theme version: 9.4.10

3 Answers

Alex Carter

Support staff

April 23, 2025 at 10:10

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience caused. We understand how important it is for your website to function smoothly, and we are here to assist you in resolving these matters as quickly as possible.

To proceed with the investigation, we kindly ask you to provide screenshots of problems and temporary WordPress admin access as well as FTP access. This will allow our technical team to thoroughly examine the issues related to the homepage display, Media Library loading, and order management functionality.

Please ensure that the credentials are shared securely via the Private Content area or through a secure method of your choice.

Once we receive the necessary access, we will begin our investigation promptly and keep you updated on the progress.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

#441559 Copied

styleverse

Participant

April 23, 2025 at 14:25

Dear 8Theme Team,

Thank you for your prompt response and your willingness to assist us in resolving the issues.

We appreciate your support and understand the need for technical access to proceed with the investigation. We are in the process of preparing the required details, including the screenshots of the issues and the temporary WordPress admin and FTP credentials.

These will be shared with you securely via the Private Content area shortly.

We look forward to your expert assistance in identifying and resolving the problems related to the homepage layout, Media Library loading, and order management functionality.

Thank you once again for your continued support

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#441609 Copied

Jack Richardson

Support staff

April 24, 2025 at 07:25

Dear @styleverse,

We hope this message finds you well.

Have you had a chance to log in to your account and review the following notice?
https://prnt.sc/tsVKhGum5DiL

Please note that this error is not related to our theme. We kindly recommend contacting your hosting provider to resolve the issue.

Additionally, we have performed the following action in the Elementor tools for your convenience:
https://prnt.sc/mJjfWPN6NOiB

As a temporary workaround, you may consider disabling the debug log in your wp-config.php file.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#441673 Copied
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