Issue with Variation Swatches – Page Layout Deforms When Clicking Product Options

This topic has 5 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Jenaro
    Jenaro
    Participant
    October 2, 2025 at 08:14

    Hello,

    I’m experiencing an issue with the Variation Swatches on my WooCommerce site. Whenever I click on a product option, the page layout deforms and keeps shifting as I change between variations.

    I have already tried disabling and changing plugins, but the problem still persists.
    check this for instance : https://selectionssouvenir.com/product/kneeling-maasai/ or https://selectionssouvenir.com/product/african-kitenge-bags
    Could you please guide me on what might be causing this issue and how I can fix it?

    Thank you in advance for your support.

    Please, contact administrator
    for this information.
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    4 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 3, 2025 at 06:59

    Hello, Jenaro

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Jenaro
    Jenaro
    Participant
    October 26, 2025 at 09:08

    I still need some assistance, as I haven’t been able to resolve the issue yet. Thank you in advance for your help.

    Please contact administrator
    for this information.
    Avatar: Jenaro
    Jenaro
    Participant
    October 26, 2025 at 09:28

    Hello,please help address the issue

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 27, 2025 at 11:43

    Hello, Jenaro,

    Unfortunately, access to the admin panel is not working, so we have made the necessary changes via FTP. However, for these changes to take effect, the cache needs to be cleared.

    Please clear the website cache and check whether the issue has been resolved.

    Best regards,
    8Theme Team

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