Return to previous page

Issue with the Elementor editor when using XStore Core after the latest update

This topic has 8 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

Grafica

Participant

August 29, 2025 at 11:24

Hello, after the latest updates and theme patches, the Elementor editor panel stays grey and unusable whenever XStore Core is active.
Disabling XStore Core fixes the issue, but breaks many theme features.
Error log shows a fatal error in single-base.php (Call to a member function get_name() on null).
It looks like the crash happens when Elementor Theme Builder tries to load a widget from XStore Core inside a “Single” template.

Could you please confirm if this is a known conflict and if there’s a patch/workaround to prevent the fatal get_name() error when XStore Core is active?

Thank you 🙏

#453773 Copied

7 Answers

Rose Tyler

Support staff

August 29, 2025 at 12:05

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

Warm Regards,
The 8Theme Team

#453777 Copied

Grafica

Participant

August 29, 2025 at 12:47

Thanks for your response. I reviewed the linked topic, but the solutions there (cache clearing, patches update, custom code in xstore-child/functions.php) didn’t solve my case, because:

All plugins are updated, including XStore Core and Elementor.

PHP is currently set to 8.2.29.

I tested disabling all other plugins and the conflict persists with XStore Core active.

What could help me now:

Do you have a known patch or setting—e.g. re-enable a specific widget or toggle—in XStore Core to temporarily bypass that error?

Thank you for your help, happy to provide Admin access if needed.

#453778 Copied

Alex Carter

Support staff

August 29, 2025 at 12:51

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#453779 Copied

Grafica

Participant

August 29, 2025 at 13:09

Thank you very much!

Please contact administrator
for this information.

#453782 Copied

Jack Richardson

Support staff

August 29, 2025 at 15:09

Hello @Grafica,

We hope this message finds you well.

We have conducted several tests on your website in an effort to identify the issue, but unfortunately, we have not yet found a definitive solution. In order to proceed with more in-depth troubleshooting, we kindly request your permission to temporarily deactivate certain plugins or switch to a default theme. This will help us isolate the cause of the problem more effectively.

During our investigation, we noticed a JavaScript error in the browser console, which appears to be related to a known issue discussed on the official Elementor support forum: https://wordpress.org/support/topic/js-error-167/.

As a temporary workaround to enable content editing, we suggest the following steps:
1. Open the editor for any page.
2. Navigate to the Site Settings (as shown here: https://prnt.sc/vkBKAnvVbqtR).
3. Return to the previous screen, and the Elementor panel should display correctly (example: https://gyazo.com/385e6355d1fea427fb405f20c77aab50).

We appreciate your cooperation and look forward to resolving this issue as soon as possible.

Best regards,
The 8Theme Team

#453791 Copied

Grafica

Participant

August 29, 2025 at 15:17

Thank you! I tried to follow the steps for editing and it works.
Sure you can deactivate plugins and switch themes.

Thank you again

#453795 Copied

Jack Richardson

Support staff

August 29, 2025 at 15:54

Hello @Grafica,

We kindly suggest that you also submit your inquiry on the Elementor support forum, as previously mentioned. Their team may be able to provide a solution while we continue to investigate the compatibility issues on our end.

Best regards,
The 8Theme Team

#453798 Copied
Viewing 8 results - 1 through 8 (of 8 total)