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Issue with Single Product Tab Layout Not Updating Properly

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by Monis Khan

Monis Khan

Participant

July 7, 2025 at 13:36

I’m facing an issue with the single product tab layout. Any changes I make to it are not getting reflected on the live page. Additionally, the layout appears broken and the content is overlapping.

I’ve attached a screenshot for your reference. Could you please help resolve this?

Files is visible for topic creator and
support staff only.

#449141 Copied

6 Answers

Alex Carter

Support staff

July 7, 2025 at 14:02

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Monis Khan

Participant

July 7, 2025 at 16:02

I have attached the resources you asked for.

Please contact administrator
for this information.

#449166 Copied

Alex Carter

Support staff

July 8, 2025 at 07:30

Hello,

Could you please provide temporary FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#449219 Copied

Monis Khan

Participant

July 8, 2025 at 07:57

Please find the required details attached.

Please contact administrator
for this information.

#449226 Copied

Jack Richardson

Support staff

July 8, 2025 at 12:19

Dear @Monis Khan,

We hope this message finds you well.

Upon investigation, we discovered that the issue was caused by an outdated tabs.php file located at the following path: wp-content/themes/xstore/woocommerce/single-product/tabs/. To resolve this, we have temporarily renamed the old file to tabs-old.php and uploaded the correct version in its place.

The issue should now be resolved (https://prnt.sc/53GtFHapB66u). Please feel free to check and confirm that everything is functioning as expected.

If you have any further questions or need additional assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#449271 Copied

Monis Khan

Participant

July 8, 2025 at 13:05

Everything is now working as expected.

Thank you

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The issue related to '‘Issue with Single Product Tab Layout Not Updating Properly’' has been successfully resolved, and the topic is now closed for further responses

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