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Issue with short description - by OPTBRAS

This topic has 14 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

OPTBRAS

Participant

February 24, 2015 at 15:39

In the short description we set it out so that it has paragraphs for the ‘listing grid’ view on the main product page.

So i use the ‘text’ tab to lay out the page using & to state where my paragraphs are to be. The issue i have is if im using visual composer for the ‘product description’ i loose the paragraphs on the short description and all the text goes into one solid block. the image shows you whats happening –

#45003 Copied

13 Answers

Brian Johnson

Member

February 24, 2015 at 16:58

Please provide us with ftp and wp-admin credentials. We will check your site and respond ASAP.
With best regards
Brian Johnson

#45039 Copied

OPTBRAS

Participant

February 24, 2015 at 17:41

ok thank you

Please, contact administrator
for this information.

#45062 Copied

Eva Kemp

Support staff

February 24, 2015 at 18:25

Hello,

As I see now the description is shown correctly. Please look at the screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1424798570-C93XLv/screen.png

Thank you.
Regards,
Eva Kemp.

#45070 Copied

Brian Johnson

Member

February 24, 2015 at 18:48

Please provide us also with ftp credentials.
With best regards
Brian Jhonson.

#45074 Copied

OPTBRAS

Participant

February 25, 2015 at 09:48

ok

Please, contact administrator
for this information.

#45241 Copied

Eva Kemp

Support staff

February 25, 2015 at 11:37

Hello,

Hello,

As I see now the description is shown correctly. Please look at the screenshot:

https://s3.amazonaws.com/fvd-data/notes/168674/1424798570-C93XLv/screen.png

Thank you.
Regards,
Eva Kemp.

#45277 Copied

Brian Johnson

Member

February 25, 2015 at 11:46

Sorry we are unable to login to the ftp. Please check password you provide us with.

With best regards
Brian Johnson

#45292 Copied

OPTBRAS

Participant

February 25, 2015 at 11:55

Hi,

It should work ive just logged on and all was ok

i have put it in below just in case i wrote it wrong.

Please, contact administrator
for this information.

#45310 Copied

Eva Kemp

Support staff

February 25, 2015 at 19:48

Hello,

Are you still experiencing the issue?
As I see the description is shown fine. Please look at the screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1424798570-C93XLv/screen.png

Thank you.
Regards,
Eva Kemp.

#45481 Copied

OPTBRAS

Participant

March 3, 2015 at 13:34

hello,

if you are so kind to look at this page http://shop.optimumbrasses.co.uk/product-category/miscellaneous/escutcheons-key-hole/

you will see that there is an issue.

Unless i keep changing the format to ‘text’ and put and i do not get the divide. if i happen to use visual composer for the description then the format will always revert back to ‘visual’ and so i loose the & if you look at the images –

#46918 Copied

Eva Kemp

Support staff

March 3, 2015 at 14:21

Hello,

I’ve added   tag to short description content for the product “Pressed Oval Escutcheon – C70”.
Please check now.

Thank you.
Regards,
Eva Kemp.

#46955 Copied

OPTBRAS

Participant

March 3, 2015 at 14:50

Hi,

thanks, it works BUT if the view changes from text to visual it looses the tag, then if you turn back to text you have to put them back in.

Maybe its a woocommerce or wordpress issue? Its very frustrating.

Thank you for trying tho

#46998 Copied

Eva Kemp

Support staff

March 3, 2015 at 15:47

Hello,

Please try to check it with default WordPress theme.
Does the issue persist there too?

Thank you.
Regards,
Eva Kemp.

#47026 Copied
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