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Issue with responsive menu after update Legenda 2.9.2

This topic has 22 replies, 5 voices, and was last updated 10 years ago ago by Robert Hall

faf

Participant

December 1, 2015 at 21:18

Hello,
sometime we have an issue with legenda responsive layout and menu (afetr update 2.9.2 version) on all browser (Firefox, Safari, Chrome ecc.).
The page width is irregular and it is different from page to page, so in some of them the primary menu is divided in two lines.
In private content I send you the login credentials.

Thank you,

Faf

Please, contact administrator
for this information.

#102264 Copied Theme version: 2.9.2

21 Answers

Stan Russell

Participant

December 2, 2015 at 08:24

Hello faf,

we have checked your site and have not seen any problems.
Would you kindly provide us with screenshots of this issue? This will help a lot.

Regards,
Stan Russell.

#102298 Copied

faf

Participant

December 2, 2015 at 09:15

Hello Russell,

here it is:

Thank you

faf

#102310 Copied

faf

Participant

December 2, 2015 at 09:18

exuse me,

this is image link.

#102311 Copied

faf

Participant

December 2, 2015 at 09:25

screenshot

#102312 Copied

faf

Participant

December 2, 2015 at 10:33

Hi,
now there are also these issues.
Please look in private content there are 3 links of images.
Thank you.

faf

Please, contact administrator
for this information.

#102316 Copied Theme version: 2.9.2

Eva Kemp

Participant

December 2, 2015 at 10:56

Hello,

As I see your footer is shown properly:
http://storage8.static.itmages.com/i/15/1202/h_1449049972_7781576_dc517b19c3.png

I don’t see any issues with menu:
http://storage1.static.itmages.com/i/15/1202/h_1449049771_3838006_036219a461.png
http://storage9.static.itmages.com/i/15/1202/h_1449049869_5049706_df8fdb5f73.png

Try to clear browser cache or check in other browsers.

Regards,
Eva Kemp.

#102318 Copied

faf

Participant

December 2, 2015 at 11:54

Hi Eva,
thank you. I’ve cleaned casch browser. But I still see some issues.
There are four screenshots:

Safari browser:
http://imgur.com/Xf5OZy7

Firefox browser:
http://imgur.com/y851ub2

Chrome browser:
http://imgur.com/u8asdIl

On another pc there is a black “frame” around the static block:
http://imgur.com/Yk7tN1s

faf

#102328 Copied

Olga Barlow

Participant

December 2, 2015 at 14:12

Hello,

We checked your site and don’t see any problems. Very likely responsive was disabled (Theme Options > Responsive > Enable Responsive Design > Off) when you made screenshots. When you disable responsive then main container width is 940px and there is no place for all the menu items.

Regards,
Sandra Ledford

#102353 Copied

faf

Participant

December 2, 2015 at 19:23

Hi Sandra,
yes this seems the issue. But I am sure that the responsive option is on: I have checked it.
If you want to check the responsive option, you can see it in the beckend panel (or simply by varying the size of your browser window).

Anyway in this screenshot the white text (under I TESORI DELLA MUSICA ANTICA) is not in the center, and the written out of the right side…

https://imgur.com/rKdFCs4

while the rest of the elements of the page is centered (please look at the icons below the image).

Also, when I am logged in my account, if I resize the browser window the responsive layout doesn’t work properly.

Thank you in advance.

faf

#102416 Copied

faf

Participant

December 2, 2015 at 19:45

I believe that the message the mobile version: enabled
it should not appear when you visit the site from a desktop device…

https://imgur.com/Yk7tN1s

it would seem that Legenda theme does not recognize devices.

faf

#102419 Copied

Eva Kemp

Participant

December 2, 2015 at 20:15

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#102433 Copied

faf

Participant

December 2, 2015 at 20:25

Hello Eva,
here you are.
Thank you
faf

Please, contact administrator
for this information.

#102436 Copied

Eva Kemp

Participant

December 2, 2015 at 22:32

Hello,

I’ve cleared cache in wp-content directory via FTP.
I don’t see any problems with the site:
http://storage8.static.itmages.com/i/15/1202/h_1449091909_2127227_869d8aa7e7.png

Please clear browser cache or check site in another browsers.

Regards,
Eva Kemp.

#102456 Copied

faf

Participant

December 2, 2015 at 22:49

Hello Eva,

I have delete cache… But now there is no image (revolution slider and parallax)

http://imgur.com/HzDCWwb
http://imgur.com/8OfMu4N

faf

#102458 Copied

faf

Participant

December 2, 2015 at 23:18

Also:

1 – drop down menu don’t work
2 – cookie law plugin doesn’t work
3 – the page http://www.isolistiambrosiani.com/i-solisti-ambrosiani has no content.

faf

#102459 Copied

faf

Participant

December 3, 2015 at 00:10

So now I have deleted the cache also in the dashboard admin panel of plugin W3 Total Cache: fortunately now slides work.

I will check in the next few hours if the problems are solved or recur.

faf

#102462 Copied

Eva Kemp

Participant

December 3, 2015 at 09:03

Hello,

Ok, let us know if further assistance is needed.

Regards,
Eva Kemp.

#102486 Copied

faf

Participant

December 4, 2015 at 10:04

Hi,

I’m very sorry, but we have still the same issue.
Unfortunately it is irregular misbehaving… in sometime it is in “home page”, and after it is in “contact us”… It’s very difficult to explain it.
I tryed to select a different setting of plug-in W3 total cache:

– Minify on/off
– objects cache on/off

For a little time it is all ok, but after some hour we have the same problem. Sometime seems that responsive otpion doesn’t recognize the size of the screen.

When I’m logged i see the issue on main menu.

http://imgur.com/L0h0GXI

Thanks in advance.

faf

#102711 Copied

Eva Kemp

Participant

December 4, 2015 at 14:29

Hello,

I’ve checked your site in different browsers but haven’t seen any problems with menu:
http://storage2.static.itmages.com/i/15/1204/h_1449235672_1733470_57d679f8ac.png

Please take our apologies but we can’t replicate the issue.

Regards,
Eva Kemp.

#102756 Copied

faf

Participant

December 9, 2015 at 19:29

Hello Eva,

I found the solution.
I have rebuilt main menu utilizing “Main Navigation” instead of “mainmenu”.
Now it works fine.

Thanks anyway

faf

#103596 Copied

Robert Hall

Participant

December 9, 2015 at 19:36

Hello @faf,

You’re welcome!

Regards,
Robert Hall.

#103598 Copied
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Issue with responsive menu after update Legenda 2.9.2

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