Return to previous page

Issue with “Request a Quote” Popup Form in Product Page

This topic has 4 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Jack Richardson

khurram virk

Participant

August 16, 2025 at 11:05

Dear Sir,

Good day to you.

I am facing an issue on the product page with the “Request a Quote” form. When I click the “Request a Quote” button, the popup form appears, but it only loads the HTML structure without CSS and JavaScript.

📸 Screenshot for reference: https://snipboard.io/Dzmv7c.jpg
🔗 Example product page: https://safeandsecureksa.com/product/manual-hand-operated-portable-chain-lever-block-ratchet-hoists-and-pulls/
🔗 Static block link (form working fine here): https://safeandsecureksa.com/staticblocks/popup-for-quote/

Please note that the form inside the static block is loading correctly, but when the same form is triggered via the product page popup, it does not load properly.

I have already tried several solutions, including:

Clearing all cache.

Excluding this element from caching.
📸 Screenshot: https://snipboard.io/172ecN.jpg

Preloading this element.
📸 Screenshot: https://snipboard.io/jiMOng.jpg

Unfortunately, the problem still persists.

Could you please guide me on how to resolve this issue ?

Looking forward to your support.

Thank you.

#452795 Copied

3 Answers

Alex Carter

Support staff

August 16, 2025 at 11:33

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#452798 Copied

khurram virk

Participant

August 16, 2025 at 16:52

I have created staging of my site and access is given in Private Content Area

Please contact administrator
for this information.

#452813 Copied

Jack Richardson

Support staff

August 17, 2025 at 19:21

Hello @Khurram Virk,

We hope this message finds you well.

We would like to inform you that the issue has been resolved by adjusting the Elementor settings to load styles as an external file, as shown here: https://prnt.sc/268xYvwjEFu3. This method is also recommended for improved performance.

Previously, the styles were set to load internally. However, since the static block is loaded separately from the main page content, the styles were not being properly inserted into the head tag, which caused the issue.

We have now applied the necessary changes, and the popup is loading correctly. You may verify it here: https://prnt.sc/pMO5Jrh5ZUPH.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#452848 Copied
Viewing 4 results - 1 through 4 (of 4 total)