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Issue with Product Types in WooCommerce when XStore Plugin is Activated

This topic has 12 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

x0321

Participant

November 7, 2024 at 12:32

Hello,

I’m using the XStore theme for my WordPress and WooCommerce online store, but I’ve encountered a serious issue. When the XStore plugin is activated, my products intermittently switch between variable and simple types on their own. This causes confusion for customers and creates challenges in managing the products. Here’s what I’ve already tried:

Deactivated all other plugins to rule out conflicts, but the issue persists only when XStore is activated.
Cleared the cache and updated the WooCommerce database, but this didn’t solve the issue.
The problem disappears when the XStore plugin is deactivated.
Do you have a solution for this issue, or are there any known conflicts between XStore and WooCommerce that could be affecting product types? I would appreciate any recommendations or updates to resolve this problem.

To assist you in resolving this issue, I am providing you with access to the site. You have permission to perform any necessary actions for diagnosing and fixing the problem.

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#422396 Copied Theme version: 9.4.4

11 Answers

x0321

Participant

November 7, 2024 at 12:39

To assist you in resolving this issue, I am providing you with access to the site. You have permission to perform any necessary actions for diagnosing and fixing the problem.

Please contact administrator
for this information.

#422397 Copied

Rose Tyler

Support staff

November 7, 2024 at 14:29

Hello,

Thank you for contacting us and for using XStore.

Could you please record a video of the problem or some screenshots for a better understanding?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Warm Regards,
The 8Theme Team

#422403 Copied

x0321

Participant

November 7, 2024 at 14:50

It’s very easy to reproduce. Just open any product, add a variation, and after a few minutes, it will start happening. I just edited one product.

#422405 Copied

Rose Tyler

Support staff

November 7, 2024 at 15:40

Hello,

Private Content

Warm Regards,
The 8Theme Team

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#422409 Copied

x0321

Participant

November 7, 2024 at 16:08

I recorded a video and uploaded it to Google Drive.

Please contact administrator
for this information.

#422414 Copied

Rose Tyler

Support staff

November 7, 2024 at 16:54

Hello,

Could you kindly clarify whether the products were created manually or imported?

Additionally, we would appreciate it if you could provide us with FTP access to further investigate the issue.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

The behavior you described seems unusual, as none of our other clients have encountered a similar problem.

Best regards,
8Theme Team

#422424 Copied

x0321

Participant

November 7, 2024 at 17:24

I imported the products using the API and then edited them in the admin panel.

Please contact administrator
for this information.

#422431 Copied

Andrew Mitchell

Support staff

November 8, 2024 at 16:08

Hello, x0321,

Thank you for reaching out to us.

We would like to address the following points:

1) Could you please clarify how you switched to the current product editor? It differs from the default WooCommerce editor, and we have not tested its compatibility with our theme. Additionally, this editor lacks many features provided by our theme.

2) It appears that product re-imports are occurring periodically. Could you confirm whether the import process is enabled on a continuous basis, or if it was disabled after the initial import?

3) Unfortunately, the FTP credentials you provided are not working. Please find the details in the attached files.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#422530 Copied

x0321

Participant

November 8, 2024 at 16:33

1. This product editor is switched within WooCommerce. The same situation applies to the older version of the product editor. I chose the new editor mainly because it makes managing product variations more convenient.

2. I’m not sure why this is happening or how to disable it. I only tried importing products a few times using CSV, but those attempts were unsuccessful. So, I created an import process using the API, which added 50 products along with their images.

3. I checked, and I was able to connect successfully.

Please contact administrator
for this information.

#422535 Copied

x0321

Participant

November 11, 2024 at 19:04

Switching from the XStore child theme to the main XStore theme helped me. Previously, I was using the XStore child demo: Minimal Fashion. (https://www.8theme.com/woocommerce-themes/minimal-fashion-store-wordpress-woocommerce-theme/)

After the switch, the admin panel was inaccessible for about 10-15 minutes, and every attempt to log in resulted in a 429 error.

Although the site’s design partially broke after this, the products started displaying correctly.

#422838 Copied

Andrew Mitchell

Support staff

November 11, 2024 at 21:41

Dear x0321,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#422853 Copied
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Issue with Product Types in WooCommerce when XStore Plugin is Activated

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