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Issue With Product Page Product Image Carousel & Header Cart Dropdown

This topic has 11 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Will

  • Avatar: Will
    Will
    Participant
    May 18, 2025 at 16:56

    Hello,

    I want to edit the “Free shipping over $$$” line on the Cart dropdown in Header.

    Also image carousel on Product Page seems to get stuck halfway.

    Please see the attached screenshots. How do I fix these?

    Files is visible for topic creator and
    support staff only.
    #444713 Copied Theme version: 9.4.11
    10 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 19, 2025 at 08:14

    Hello,

    Thank you for reaching out to us.

    1/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    2/ Please clear cache and check now https://prnt.sc/MDHal8AjsLmZ

    Warm Regards,
    The 8Theme Team

    #444746 Copied
    Avatar: Will
    Will
    Participant
    May 20, 2025 at 06:36

    Hi,

    For the first issue, please add a product to cart, and then click on the cart icon in header, a panel appears and at the bottom, you will see the line “Free shipping over $$$”. I want to change this line.

    Please see the first screenshot.

    For the second issue, it is still not fixed. The vertical product image carousel is not aligned with the product image. And the scroll arrow appears in the at the top and not at the bottom of the carousel.

    Please see the second screen shot.

    How do I fix these?

    Files is visible for topic creator and
    support staff only.
    #444860 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 20, 2025 at 07:52

    Hello, Will

    Hello,

    1/ Theme Options > Header Builder > Cart > https://prnt.sc/QrQrjuOpPbbn

    2/ To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #444894 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 20, 2025 at 08:47

    Hello @Will
    Please, provide us the actual URL of your web-site because the one we have is not loading now.
    Kind regards, Jack Richardson
    The 8theme’s team

    #444906 Copied
    Avatar: Will
    Will
    Participant
    May 23, 2025 at 12:00

    Hi,

    Apologies for the late response.

    Have sent you the url plus login details.

    Kindly fix the issue.

    Content is visible for topic creator and
    support staff only.
    #445250 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2025 at 15:13

    Dear @Will,

    We hope this message finds you well.

    We are currently experiencing difficulties accessing the URL you provided. The page appears to infinite load but does not display any content on our end. If there are any country-based restrictions in place, we kindly ask that you temporarily disable them or review the URL to ensure it is functioning correctly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #445276 Copied
    Avatar: Will
    Will
    Participant
    May 24, 2025 at 05:55

    Hi Jack,

    There are no such restrictions to access.

    Please try opening the url in Incognito mode.

    #445320 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2025 at 15:42

    Dear @Will,

    We hope this message finds you well.

    We were able to access your website using a VPN extension. Upon review, it appears that the issue is related to the first item in your gallery, which contains a video. Since the duration of each video varies, the vertical carousel scripts does not reinitialize correctly.

    To resolve this, we recommend either placing the video at the end of the gallery (please refer to the following screenshot for guidance: https://prnt.sc/abJ7pal85yTZ), or alternatively, using a different gallery layout, such as the vertical type.

    We look forward to your feedback and are happy to assist further if needed.

    Best regards,
    The 8Theme Team

    #445418 Copied
    Avatar: Will
    Will
    Participant
    May 25, 2025 at 07:41

    Hi, Jack,

    Ok. Thank you.

    I will do that.

    In case I ran into any issues, I will get back to you again.

    #445445 Copied
    Avatar: Will
    Will
    Participant
    May 25, 2025 at 07:41

    Thanks for the support! My topic “Issue With Product Page Product Image Carousel & Header Cart Dropdown” has been successfully resolved.

    #445446 Copied
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The issue related to '‘Issue With Product Page Product Image Carousel & Header Cart Dropdown’' has been successfully resolved, and the topic is now closed for further responses

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