Issue with product filter only with child theme

This topic has 6 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by M.

  • Avatar: Mauro Giorgi
    M.
    Participant
    July 15, 2025 at 18:03

    I’m having a strange problem with the filters in the sidebar, I use “WCAPF – WooCommerce Ajax Product Filter Pro” plugin on the archive page, but for a few days now, I haven’t seen the correct entries and the count is often incorrect.
    If you look at the example page I provided into private area, you’ll notice that the filters are very few and don’t work, I also added a theme filter under the plugin, which at least allows me to change something, but it still doesn’t give the correct results.
    After hours of testing, I managed to get it to work, but I don’t understand why… if I activate the parent theme, the filters work fine (both those from the plugin and those from the theme), but not with the child theme.
    I’ve also tried commenting out all the custom code in the functions.php file and even importing the parent theme settings into the child theme (via import/export) but nothing works.
    I really don’t know what else to try…
    Can you help me figure out the problem?
    Thanks

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 16, 2025 at 07:33

    Hello, M,

    Yes, this does appear to be a rather unusual situation. It seems likely that the issue is related to a configuration bug within the WCAPF plugin itself. Most probably, its settings are tied to the theme in use.

    We kindly ask you to review the WCAPF plugin settings with both the parent and child themes activated. Unfortunately, we are unable to perform this check ourselves, as the user account you provided does not have sufficient permissions to access the plugin’s settings.

    Thank you for your understanding.

    Best regards,
    8Theme Team

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    Avatar: Mauro Giorgi
    M.
    Participant
    July 16, 2025 at 07:38

    Hi, the problem also occurs with a filter theme (under the WCAPF plugin) with the title “Filter by”
    See private content for details
    Thanks

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 16, 2025 at 13:55

    We kindly request that you provide access to the settings panel of the WCAPF plugin.

    Best regards,
    The 8Theme Team

    Avatar: Mauro Giorgi
    M.
    Participant
    July 16, 2025 at 14:09

    Excuse me but i can’t provide access because the license is enable on production site… i’ve disabled WCAPF plugin and add some theme filters, with parent theme active it work fine (display the number of product indicated by counter), if enable child theme (empty functions.php) don’t show products….

    Avatar: Mauro Giorgi
    M.
    Participant
    July 17, 2025 at 06:12

    Thanks for the support! My topic “Issue with product filter only with child theme” has been successfully resolved.

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The issue related to '‘Issue with product filter only with child theme’' has been successfully resolved, and the topic is now closed for further responses

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