Return to previous page

Issue with Misleading Product Descriptions in Google Merchant

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

Omar Quddam

Participant

November 20, 2025 at 10:41

Hello XStore Support Team,

I have resolved all issues regarding product descriptions on my WooCommerce store. Despite this, Google Merchant still displays misleading descriptions for my products.

I have previously submitted similar cases from other accounts, and I would like your team to investigate the cause and provide a solution. I kindly request that you check my website thoroughly to ensure everything is correctly configured and compliant.

This issue is preventing me from promoting my products, so I would greatly appreciate your prompt assistance.

Thank you in advance for your support.

Files is visible for topic creator and
support staff only.

#460347 Copied

5 Answers

Jack Richardson

Support staff

November 20, 2025 at 12:49

Dear @Omar Quddam,

The issue related to the notice in your Google account is not caused by a bug in our theme. It appears that the product descriptions on your website do not accurately describe the products. Based on our inspection (see: https://prnt.sc/y3W1JWagG1HZ), it seems that some descriptions were generated using ChatGPT, and Google may have identified these tags as AI-generated, which resulted in the reported errors.

We recommend reviewing the guidance provided in your Google account regarding this issue. You may also find helpful information in articles discussing similar cases, for example: https://www.bigstarcopywriting.com/blog/blog-copywriting/12-product-description-problems/.

You can try switching to another theme, but the same errors are likely to appear, as they are related to the product descriptions themselves. These should be corrected locally based on your specific products.

Best regards,
Jack Richardson
8Theme Team

#460356 Copied

Omar Quddam

Participant

November 20, 2025 at 12:57

I would like to clarify a scenario regarding product listings in my Google Merchant account. Suppose I upload 2,000 products to my store but do not provide descriptions for most of them, so they do not appear on Google Merchant initially. Then, as a first step, I add accurate descriptions for 50 of these products.

My question is:

Is it acceptable for only these 50 products with complete descriptions to appear on Google Merchant,

Or is it required that all products in the Merchant feed must already have complete descriptions before any of them can be displayed?

I want to ensure compliance with Google Merchant policies while gradually updating product descriptions.

Thank you for your guidance.

#460359 Copied

Jack Richardson

Support staff

November 20, 2025 at 13:36

Hello @Omar Quddam,

We are the support team for our products only. However, your request appears to be related to the Google Merchant configuration setup and their store validation process. We recommend reviewing their documentation or submitting your questions through their contact form at https://support.google.com/merchants/.

Thank you for your understanding and for respecting our support guidelines.

Best regards,
Jack Richardson
8Theme Team

#460365 Copied

Omar Quddam

Participant

November 20, 2025 at 13:43

Thanks for the support! My topic “Issue with Misleading Product Descriptions in Google Merchant” has been successfully resolved.

#460366 Copied

Tony Rodriguez

Support staff

November 20, 2025 at 13:43

Dear Omar Quddam,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

#460367 Copied
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Issue with Misleading Product Descriptions in Google Merchant’' has been successfully resolved, and the topic is now closed for further responses

Issue with Misleading Product Descriptions in Google Merchant

Explore our best WordPress WooCommerce Themes collection