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Issue with Empty Categories in WooCommerce

This topic has 5 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Andrew Mitchell

EmporioWeb

Participant

February 1, 2024 at 14:37

Hello,

When creating empty categories or brands, the page displays a critical error: “A critical error has occurred on your website.” Moreover, the affected page lacks a normal structure.
Additionally, enabling “Hide out of stock products” leads to the same error when all products in a category are sold out.
If WooCommerce doesn’t show a category or brand without a product, I would appreciate it if, in these situations, the page could display an informative message indicating that there are no products available in that category or brand, rather than generating a critical error.
I need your help to fix this. Can you provide a solution or guide me on the necessary settings?

Thank you,

Please, contact administrator
for this information.

#382122 Copied Theme version: .9.2.3.0.0.1 WooCommerce version: 2.4.0

4 Answers

Rose Tyler

Support staff

February 1, 2024 at 15:06

Hello, EmporioWeb,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

#382126 Copied

EmporioWeb

Participant

February 12, 2024 at 09:39

Hi,

Please find the requested access information in the Private Content section.
Best regards,

Please contact administrator
for this information.

#383121 Copied

Rose Tyler

Support staff

February 12, 2024 at 10:52

Hello, EmporioWeb,

We have identified that the issue you are experiencing is due to modifications made to the parent theme file located at:
wp-content\themes\xstore\woocommerce\loop\no-products-found.php

We strongly advise against making any changes to the parent theme files. Please be aware that we do not assume responsibility for any issues that may arise from altered code. Furthermore, it is important to note that any modifications made will be automatically overwritten during theme updates.

For any template file alterations, we recommend utilizing a child theme to ensure that your changes are preserved.

Please find the details in the private content section.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#383131 Copied

Andrew Mitchell

Support staff

February 15, 2024 at 12:16

Dear EmporioWeb,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#383485 Copied
Tagged: fix woocommerce empty categories, resolve woocommerce category issues, troubleshoot wordpress woocommerce categories, woocommerce empty categories issue, woocommerce templates empty categories solution, wordpress woocommerce templates problem
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