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Issue with Elementor Not Loading When XCore Plugin is Activated

This topic has 26 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Qamar Corporation

  • Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 14, 2025 at 09:52

    ear XStore Support Team,

    I am facing an issue with Elementor not loading properly when the XCore plugin is activated. I have tested this by deactivating all other plugins except Elementor and Elementor Pro. In this case, Elementor loads and works fine. However, as soon as I activate the XCore plugin, I receive the following error:

    “Elementor could not be loaded.”

    This indicates a possible conflict between Elementor and the XCore plugin.

    I kindly request your assistance in resolving this issue. Please let me know if you require any additional information from my end.

    Best regards,
    QamarCorporation

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    #444255 Copied
    25 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 14, 2025 at 10:17

    Hello,

    Thank you for reaching out to us.

    Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #444258 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 14, 2025 at 10:30

    Subject: Temporary Admin Access Provided for Investigation

    Hello,

    Thank you for your response.

    I have created a temporary WP-Admin user account with administrator access as requested. Please find the login credentials below in the Private Content section.

    Let me know once you have completed your checks or if you need anything else from my side.

    Best regards,
    QamarCorporation

    Please contact administrator
    for this information.
    #444262 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 14, 2025 at 10:41

    Hello,

    We appreciate your prompt response.

    Could you please specify which exact page you are unable to edit with Elementor? We have checked your website and did not encounter any issues. For your reference, please see the following screenshot: https://prnt.sc/yX5BnQ5q4Dfo

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #444266 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 14, 2025 at 11:28

    Subject: Elementor Issue – Video Provided for Review

    Hello,

    Thank you for your continued support.

    As requested, I have recorded a video demonstrating the issue I am facing when trying to edit a page with Elementor. The problem occurs when I activate the XCore plugin – Elementor fails to load.

    You can view/download the video from the following link:
    🔗 https://mega.nz/file/FPEkwYib#dqSp5mkOoxRLxWV97oyU1Z3GhJgguhIagjHYEpWzaXE

    Please review the video and let me know how we can resolve this conflict.

    Best regards,
    QamarCorporation

    #444274 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 14, 2025 at 12:03

    Elementor Not Loading – Both Video Demonstrations Provided

    Hello,

    Thank you for your assistance.

    As requested, I have recorded two videos demonstrating the issue I’m experiencing with Elementor when the XCore plugin is activated. The page fails to load in Elementor editor.

    Here are the links to both videos:

    🔗 First Video – https://mega.nz/file/FPEkwYib#dqSp5mkOoxRLxWV97oyU1Z3GhJgguhIagjHYEpWzaXE

    🔗 Second Video – https://mega.nz/file/tD0XRLBK#3LzA7udcpil4rB9Eu9rzJFEwy6jf75oyFXYyPmXqNVo

    Please review both videos and let me know the next steps to resolve this Elementor conflict with the XCore plugin.

    Looking forward to your support.

    Best regards,
    QamarCorporation

    #444284 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2025 at 16:12

    Hello @Qamar Corporation

    Could you please, check from another browser ? Or another device ? We checked but not issues were found on page editor loading action -> https://gyazo.com/20c8ef2190472cd65e722d8f7b657e22.

    Kind regards, Jack Richardson
    The 8theme’s team

    #444326 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 17, 2025 at 09:35

    Subject: Elementor Not Loading on Page Reload – Access Provided for Investigation

    Dear Jack Richardson,

    I hope you’re doing well.

    I am facing an issue with Elementor on my website. When I open a page and try to edit it with Elementor, it works the first time. However, if I go back and try to reload the same page or open it again, Elementor does not load properly. It either gets stuck on the loading screen or fails to open at all.

    I have tested this multiple times and on different browsers, but the issue remains the same.

    To help you investigate the issue more effectively, I am providing temporary admin access below:

    Please log in and try opening any page using Elementor. After that, go back and try opening or reloading the same page 2–3 times — you will notice that Elementor stops loading.

    I would appreciate it if you could look into this and help me resolve the issue as soon as possible.

    Best regards,
    QamarCorporation

    #444663 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 17, 2025 at 12:19

    anyone here

    #444676 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 17, 2025 at 15:10

    Subject: Urgent Issue with My Website – Xcore Theme – Repeated Problem Since 4 Days

    Dear Support Team,

    I hope this message finds you well. I have spent a lot of time and effort building my website using the Xcore theme, and it is very important to me. However, I have been facing a serious issue for the past 4 days, which is still unresolved.

    I have already contacted you multiple times regarding this problem, but unfortunately, I have not received any solution yet. I am very worried that all my hard work will go to waste if this issue is not resolved soon.

    Please take this matter seriously and help me fix the issue as soon as possible. I kindly request you to give this problem urgent attention.

    Thank you for your time and support.

    Best regards,
    QamarCorporation

    Please contact administrator
    for this information.
    #444680 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 19, 2025 at 07:36

    Dear @Qamar Corporation,

    We hope this message finds you well.

    While attempting to access your dashboard to investigate the reported issue, we encountered a verification step that requires a code sent to your email address (https://prnt.sc/t4TjYsh40vaO). We kindly request that you either temporarily disable this authentication requirement or provide us with an alternative method for easier access to your dashboard, without the need for additional verification steps.

    Additionally, we recommend reviewing your server configuration. It is possible that the current memory limit or other server settings may not meet the requirements for Elementor to function properly, which could be affecting the editor’s performance.

    We also suggest clearing your browser cache before beginning any work. Furthermore, clearing your browser cookies may help resolve certain issues; however, please note that doing so will log you out of any websites you are currently signed into on that device. These actions can be performed through your browser settings, depending on the browser you are using.

    Thank you for your attention to these matters. Please do not hesitate to reach out if you need further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444739 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 19, 2025 at 10:16

    Subject: Urgent Support Needed – Website Completely Reset, Data Lost Despite Premium 8Theme Plugin

    Dear 8Theme Support Team,

    I am writing this with great disappointment and frustration. My website has been completely reset unexpectedly, and all of my hard work has been lost. Despite using premium plugins from 8Theme and investing significant time and resources, I am now facing a situation where nothing has been backed up or recovered.

    Even after reinstalling WordPress, I am still encountering the same issues. I had trusted 8Theme products for stability and reliability, but this experience has been truly disheartening.

    Please guide me on how I can recover my lost content or prevent this issue from happening again in the future. I sincerely hope for your urgent assistance, as this has caused a major setback for my project.

    Looking forward to your prompt response.

    Kind regards,
    QamarCorporation

    #444765 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 19, 2025 at 10:20

    Subject: Security Plugins Temporarily Removed for Troubleshooting

    Dear 8Theme Support Team,

    I would like to inform you that I have temporarily removed the security plugins from my website to facilitate troubleshooting and allow your team to investigate the ongoing issues more effectively.

    Please proceed with the necessary checks or support actions, as the security restrictions should no longer interfere with access or functionality.

    Let me know if you need any further details or access credentials. I sincerely hope this helps resolve the issue soon.

    I will create a new user and i will send you username and password

    Best regards,
    QamarCorporation

    #444766 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 19, 2025 at 10:30

    Here the new username and password after 2 mint you will be able to login

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    #444770 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 19, 2025 at 15:49

    Dear @Qamar Corporation,

    We hope this message finds you well.

    We would like to inform you that the XStore Core plugin had been deactivated on your website, which resulted in the absence of certain widgets provided by our plugin and caused some pages to appear blank.

    Our team has reactivated the plugin, and the website should now be functioning correctly. We kindly ask you to review the site at your earliest convenience to ensure everything is operating as expected.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444822 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 20, 2025 at 08:16

    Dear Jack Richardson / 8Theme Team,

    Thank you for your prompt response.

    However, I would like to inform you that the issue has “still not been resolved”. Despite the XStore Core plugin being reactivated, the problem on my website persists — some pages are still not displaying correctly.

    Kindly look into this matter again on a priority basis and let me know once it’s fully fixed.

    Looking forward to your support.

    Best regards,
    @Qamar Corporation

    #444902 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 20, 2025 at 08:23

    Dear Jack Richardson / 8Theme Team,

    Thank you for your earlier assistance.

    Unfortunately, the issue is “still unresolved”. I have taken the following steps on my end:

    – Reinstalled Windows on my system
    – Completely reset my WordPress installation
    – Changed my system entirely
    – Attempted multiple times to activate the XStore Core plugin

    Yet, every time I activate the XStore Core plugin, the same issue persists — blank pages and missing elements.

    At this point, I kindly request one of the following:

    1. Please perform a “complete reset of the XStore Core plugin” from your end on my website
    OR
    2. Provide me with a “new purchase code”, so I can do a clean reinstallation and setup

    Alternatively, I am willing to provide you “remote access” to my system or WordPress site if that helps you better identify and resolve the issue.

    Your support in resolving this matter is highly appreciated, as I am unable to proceed with my website in its current state.

    Best regards,
    @Qamar Corporation

    #444903 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 20, 2025 at 14:16

    attached the screen shot

    Files is visible for topic creator and
    support staff only.
    #444949 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 21, 2025 at 08:13

    Dear @Qamar Corporation,

    We hope this message finds you well.

    We have reviewed the frontend of your website, and it appears to be displaying correctly on our end. For your reference, we have attached a video demonstrating the results of our testing.

    In order to further investigate the issue within the Elementor editor, we kindly request that you provide us with the correct wp-admin access credentials. This will enable us to examine the problem more thoroughly.

    Additionally, we would appreciate it if you could share a video from your side that clearly shows the issue you are experiencing. This will help us better understand and resolve the matter efficiently.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Content is visible for topic creator and
    support staff only.
    #445000 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 21, 2025 at 08:25

    Subject: Request to Check Elementor Issue from Admin Panel

    Dear Jack Richardson,

    I am sharing my WordPress admin credentials with you and logging out from my end so you can log in and properly check the issue.

    On the frontend, everything seems to be working fine. However, there are problems in the backend with the Elementor editor. Sometimes, one page opens, but the others don’t. Even if a page opens once, it often fails to open again later.

    I kindly request you to log in using the provided admin access and thoroughly check the issue from your end.

    Looking forward to your assistance in resolving this.

    Best regards,
    QamarCorporation

    Content is visible for topic creator and
    support staff only.
    #445007 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 21, 2025 at 08:49

    Dear @Qamar Corporation,

    We hope this message finds you well.

    We kindly request that you provide us with a video recording from your side, as we have thoroughly tested the issue on our end and everything appears to be functioning correctly. It is possible that having multiple browser tabs open or limited device resources may be affecting the performance of the Elementor editor on your system.

    For your reference, we have attached a video demonstrating the results of our testing.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Content is visible for topic creator and
    support staff only.
    #445013 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 21, 2025 at 09:53

    Now elementor work correctly now check the screen shoot icons not show

    Files is visible for topic creator and
    support staff only.
    #445025 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 21, 2025 at 09:54

    fast shipping and etc

    Files is visible for topic creator and
    support staff only.
    #445026 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 21, 2025 at 10:56

    Hello,

    Please check the icons on the Home page now.

    Warm Regards,
    The 8Theme Team

    #445042 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 21, 2025 at 11:04

    thanks Alex Carter

    #445044 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 21, 2025 at 14:35

    Thanks for the support! My topic “Issue with Elementor Not Loading When XCore Plugin is Activated” has been successfully resolved.

    #445078 Copied
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The issue related to '‘Issue with Elementor Not Loading When XCore Plugin is Activated’' has been successfully resolved, and the topic is now closed for further responses

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