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Issue With Dropdown Not Responding ON Desktop and Mobile

This topic has 2 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Benjamin

Participant

April 19, 2022 at 19:05

Hi,

I have an issue on both desktop and mobile.

One issue is the filters on the shop page. When i display them as a dropdown, they open then immediately close and keep doing so. the only way to remedy this was to always keep the filter widgets open which i not what i want.

Also, on mobile in the mobile menu, the dropdown box for my blog does exactly the same where it opens and then immediately closes again.

I ahve troubleshooted a lot of the common solutions but nothing has helped. Everything is updated to the latest including plugins.

#322290 Copied Theme version: 8.1.4 WooCommerce version: latest

1 Answer

Rose Tyler

Support staff

April 20, 2022 at 07:07

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#322304 Copied
Tagged: desktop, dropdown, issue, mobile, responsive, woocommerce, wordpress
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