Issue with Display of Elements in Products Archive Builder

This topic has 2 replies, 2 voices, and was last updated 7 months, 4 weeks ago ago by Rose Tyler

  • Avatar: Saimon
    Saimon
    Participant
    November 17, 2023 at 00:44

    Hello XStore Support Team,

    I am reaching out regarding an issue I am encountering while editing the Products Archive Builder in your theme. I am experiencing difficulties with the Archive Products component: the elements on the page are not displaying correctly. This issue arises when I attempt to customize the appearance of the product archive on my website.

    I am attaching a screenshot that demonstrates the specific display issues. As you can see, the elements are improperly positioned/sizes of the elements do not match the set parameters/the styling of the elements is disrupted.

    https://prnt.sc/lNQOBxnhE5bW

    Could you please assist me in identifying the cause of this issue and suggest potential steps to resolve it? I am willing to provide additional information or site access if necessary for diagnosis and resolution of the problem.

    Thank you for your attention to my request, and I look forward to your response.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2023 at 16:08

    Hello, Saimon,

    Thank you for reaching out to us and for choosing XStore for your needs.

    To assist you further, we would kindly request that you provide us with temporary wp-admin access to your website. This will allow us to closely examine the situation and offer a more accurate solution.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    Best Regards,
    The 8Theme Team

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