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Issue with core plugin - by nebcreative - on WordPress WooCommerce support

This topic has 25 replies, 4 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

nebcreative

Participant

January 5, 2020 at 04:46

this plugin is causing this error on more than one site

“Parse error: syntax error, unexpected ‘>’ in /home/nebcrte1/public_html/kinetic/wp-content/plugins/et-core-plugin/inc/customizer-builder/theme-options/global/callbacks.php on line 42”

can also be seen on this install: https://nebcreative.com/cs/

to note i am running php 7.1

#227747 Copied Theme version: newest WooCommerce version: newest

24 Answers

Rose Tyler

Support staff

January 5, 2020 at 09:08

Hello,

Try to re-upload files of the plugin via FTP. If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#227755 Copied

nebcreative

Participant

January 6, 2020 at 05:41

I downloaded the version you have from Dec2019 and it did nothing. Note I have added to the title of the plugin so it would not function AFTER I attempted to access site after I uploaded the files.

thanks
Nate

Please contact administrator
for this information.

#227791 Copied

Olga Barlow

Participant

January 6, 2020 at 14:07

Hello,

1) You provided FTP access to empty folder http://prntscr.com/qjzozj
2) You are using PHP version 5.6, min required PHP version is 7.0. And this could be the reason of your issue. Please, update PHP on your server to 7.0 or better to 7.2 and try to activate plugin. If you still have the same problem even after that then check the FTP directory and provide FTP access to your WP installation, not to empty folder.

Regards

#227807 Copied

nebcreative

Participant

January 7, 2020 at 19:28

it is set to php 7.1 but i will contact hosting company to ask why it is apparently not actually working properly if you are saying it is 5.6

#227853 Copied

nebcreative

Participant

January 7, 2020 at 19:35

fixed ftp issue had an extra directory automatically produced by cpanel

Please contact administrator
for this information.

#227854 Copied

nebcreative

Participant

January 7, 2020 at 20:51

well I called hosting company and there was some type of issue that back dated the php version for that domain and would not allow me to update it back to 7.1 so that i believe fixed the issue there but I will work with an install in a different directory as there is something up with that install, missing the navigation other than home and is a bit odd but thank you

#227857 Copied

nebcreative

Participant

January 8, 2020 at 06:03

so the fully working version of this site is located at nebcreative.com/csys

have this error but only in the the wpadmin “deprecated since version 4.5.0! Use add_menu_page() instead. in /home/nebcrte1/public_html/csys/wp-includes/functions.php on line 4648”

Just curious what that means. I did not see this earlier today so thats why i am curious

Please contact administrator
for this information.

#227870 Copied

John Holden

Participant

January 8, 2020 at 06:04

Hi,

Did you resolve your problems?

Regards,
Hung PD

#227871 Copied

nebcreative

Participant

January 8, 2020 at 22:08

no

#227912 Copied

Olga Barlow

Participant

January 9, 2020 at 12:03

Hello,

If we try to visit nebcreative.com/csys we are redirected to nebcreative.com. At the same time if we visit https://nebcreative.com/kinetic/ it works fine and there is no fatal error anymore, PHP is 7.1.14 there.

The only moment you need to fix is the Instagram widget. Go to XStore > Instagram API > add your API key http://prntscr.com/ql96kh and choose the Instagram user in the element settings on your page http://prntscr.com/ql99zt

Regards

#227960 Copied

nebcreative

Participant

January 9, 2020 at 22:05

Olga please look again there was a htacess redirect issue on that wp install

#227998 Copied

Olga Barlow

Participant

January 10, 2020 at 17:25

Hello,

Still the same https://gyazo.com/45a80b284ffd1f3590a14b277d5814ce
Why do you need one more copy if the first one https://nebcreative.com/kinetic/ works fine?

Regards

#228058 Copied

nebcreative

Participant

January 12, 2020 at 03:31

you have to refresh it its some kind of weird cache issue related to htaccess for the entire domain and because you visited it when it was messed up it does that also if you login to the wp-admin it doesnt do it as the error is in the admin. I apologize that its a bit odd to get there

#228113 Copied

Olga Barlow

Participant

January 13, 2020 at 09:56

Hello,

I don’t know what’s wrong with your htaccess file but we are redirected https://gyazo.com/5c11e8c4a2b68a7c128fd5e6ae05778e
You did not answer my previous question: why do you need one more copy if the first one https://nebcreative.com/kinetic/ works fine?

Regards

#228171 Copied

nebcreative

Participant

January 14, 2020 at 03:51

the /kinetic install doesnt have any of the edits i did and has 100s of images from some type of import so its got a ton to clean out and remake. Its doing that i guess i will delete both installs and start over. Just had a migration issue that did something to all wp installs in that domain

thanks
Nate

#228230 Copied

Olga Barlow

Participant

January 14, 2020 at 09:14

Hello,

I see. Check the wp_options table of the nebcreative.com/csys/ installation. Maybe you just missed to change the site URL.
Anyway, we’ll be glad to help you once you create working installation.

Regards

#228238 Copied

nebcreative

Participant

January 18, 2020 at 06:25

I have the install moved to this location. https://nebcreative.com/cs20/ I am currently having an issue with instagram feed in footer only showing one photo/post and the instagram slider on home page is only showing one post/image and currently looks stretched out and not correct.

Please contact administrator
for this information.

#228500 Copied

Rose Tyler

Support staff

January 18, 2020 at 10:07

Hello,

Please describe the desired displaying of Instagram widget in footer, and Instagram element on the page.

Regards

#228506 Copied

nebcreative

Participant

January 20, 2020 at 05:58

the way it was? It suddenly started acting up. Not sure what the issue is. Would be great to have an explanation. The footer made changes trying to get it to change.

– 4 images showing in the footer 2 on top 2 on the bottom
– Home page should look as this one which shows 5 but total of 7 in the slider
https://nebcreative.com/cs20/wp-content/uploads/2020/01/odd-ig-issue.jpg

#228559 Copied

Olga Barlow

Participant

January 20, 2020 at 20:06

Hello,

It seems theme bug if you use Instagram element and Instagram widget, one overwrites settings of the other. Our developers will take a look at this bug and I’ll inform you once they fix the problem.

Regards

#228600 Copied

nebcreative

Participant

January 21, 2020 at 18:56

I am also seeing this at kineticmotorworks.com as well

thanks
Nate

#228644 Copied

Olga Barlow

Participant

January 22, 2020 at 16:15

Hello,

We have updated theme at https://nebcreative.com/cs20/
Update theme to version 6.2.8.1 and XStore core plugin to version 2.1.2. After that follow the link https://www.kineticmotorworks.com/?et_reinit_instagram=true to force refreshing of the Instagram cache and let me know if it helps for the other site.

Regards

#228719 Copied

nebcreative

Participant

January 23, 2020 at 17:40

I believe the issue is solved. Thank you

#228786 Copied

Olga Barlow

Participant

January 23, 2020 at 18:17

Hello,

Great. You are welcome.

Regards

#228792 Copied
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