Issue with checkout & Stripe - by popcorner

This topic has 10 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

  • Avatar: popcorner
    popcorner
    Participant
    March 7, 2019 at 15:35

    Hi
    I can’t use the stripe payment method anymore ; everything displays well, but when i validate the checkout , i encounter an error message and the checkout is unvalid

    Could you help me find a solution please
    You can test the checkout here : https://www.leshopdescoquettes.fr/commande/ (it’s still on test mode)

    Regards

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2019 at 16:34

    Hello,

    Do you have the problem with the default WC theme activated on your site (Storefront)?
    Also, try to disable 3-rd party plugins, clear cache and check how it works then.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    March 11, 2019 at 11:11

    I’m still looking for the solution .. ask to you if needed

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 11:20

    Hello,

    Have you checked how it works with the default theme?
    Any of plugins affect the work of this?
    Provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    March 12, 2019 at 10:57

    still haven’t find .. no ..

    and bit affraid to lose changes if i switch to classic theme .. i’ll let you admin log in private area

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 12, 2019 at 12:48

    Hello,

    Seems you did not use the correct key, you have js error in the console http://prntscr.com/mwru9p
    Follow Stripe docs https://stripe.com/docs/keys
    If you have any other questions about stripe settings contact plugin author https://wordpress.org/support/plugin/woocommerce-gateway-stripe/
    We are theme author and provide support for theme, not for the third-party plugins, sorry.

    Regards

    Avatar: popcorner
    popcorner
    Participant
    March 12, 2019 at 14:38

    Ok thanks
    And i understand for the support ! But i still have a problem that could be a theme problem …
    The fields for card payment are not available on checkout page :/ ..
    Could you help me with that ?
    Thanks

    ie : https://www.leshopdescoquettes.fr/commande/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 12, 2019 at 15:16

    Hello,

    I don’t see any problem with this if you set correct Stripe settings and fixed js error http://prntscr.com/mwugav

    Regards

    Avatar: popcorner
    popcorner
    Participant
    March 12, 2019 at 15:37

    yeah, it only bugs when i reactive the test mode

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 12, 2019 at 18:58

    Hello,

    It’s not our theme issue.

    Regards

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