Issue with Cart Item Removal – Products Can’t Be Deleted

This topic has 2 replies, 2 voices, and was last updated 1 weeks ago ago by Jack Richardson

  • Avatar: Youcef
    Youcef
    Participant
    June 16, 2025 at 10:35

    Hi,

    I’ve encountered an issue with the cart functionality on your theme.

    When a user adds a product to the cart — whether it’s a box, a standard product, or multiple products — the “remove” (delete) action doesn’t work.
    The product remains in the cart even after clicking the delete icon or button.

    This happens consistently and across product types, which breaks the expected user experience and may impact conversions.

    Could you please investigate and advise on a fix or workaround?

    Let me know if you need access to the site or more technical details.

    Best regards,
    Youcef

    Content is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 16, 2025 at 11:17

    Dear @Youcef,

    We hope this message finds you well.

    Could you kindly provide us with additional details regarding the issue you are experiencing? If possible, please include screenshots or a video demonstration. This will help us better understand the problem.

    We have tested the products on your website and found that they are being successfully removed from the cart page without any apparent issues.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.