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Issue while applying side bar filters on particular product category page

This topic has 2 replies, 2 voices, and was last updated 1 hours, 58 minutes ago ago by Jack Richardson

Adi

Participant

December 8, 2025 at 13:38

https://theshopnity.com/product-category/iphone-17-pro-max/
In the product category pages I had set the products per page limit to 16, navigation type is set to infinite scroll, and animation type is set to skeleton, the issue is when I try to apply sidebar filter which is filter by attribute, when the filtered product result are <16 then it's working fine, but when we apply 2 filters at the same time, for ex 1. Abstract Art, 2. Cars, filtered results exceeds to >16, so techincally it should loads the 16 products at first insight and when we reaches the end , it should load remaining , but in this case it gets stuck to that loading animation and also pagination navigation appears at the same time

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1 Answer

Jack Richardson

Support staff

December 8, 2025 at 15:31

Hello @Adi,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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