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Issue: Product Reviews Not Visible on SIngle Product Page

This topic has 3 replies, 2 voices, and was last updated 1 months ago ago by Jack Richardson

Elon

Participant

April 18, 2025 at 20:01

Hi Xstore Support Team,

I hope you’re well. I’m encountering an issue on my store where the product reviews are not showing up on the Single product page in the desired location. Currently, they are appearing below the main content, but we need them to be displayed prominently at the top of the Single product page, as shown in the attached screenshot.

Could you please assist me in adjusting the layout so that the product reviews are correctly displayed at the beginning of the Single product page?

attach with the WP admin access, please check. Private Section

Thank you very much for your assistance!

Best regards,

Please, contact administrator
for this information.

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2 Answers

Elon

Participant

April 19, 2025 at 15:30

support team any update waiting your response

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Jack Richardson

Support staff

April 21, 2025 at 07:59

Dear @Elon,

We hope this message finds you well.

Upon reviewing your website, we noticed that the current product reviews do not include star ratings. As a result, WooCommerce does not display these reviews on the product pages. Once a product receives a review that includes a star rating, the customer reviews will appear in the section you inquired about.

For your reference, please see the screenshots below:
– https://prnt.sc/IUqR0iqZm32A
– https://prnt.sc/Muayeqf6-nJS

This behavior is part of the default functionality of the WooCommerce plugin. We recommend testing with actual reviews that include star ratings to ensure proper display. At the moment, it appears that the imported reviews contain only text content without any rating, which is why they are not being shown.

WooCommerce documentation about product ratings you can find on next link -> https://woocommerce.com/document/product-reviews/.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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