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Issue paging through shop page from 1 page to the next, breadcrumb issue

This topic has 25 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Quintus

Quintus

Participant

October 7, 2025 at 15:10

https://baymeatmarket.co.za/order-meat-online-shop/

scroll to where you skip to the next page, ie page 2. click it and it reloads page 1. this happens sometimes not all the time, but quite often. so its hard to scroll around the shop. Not sure what the issue could be.

#456662 Copied

24 Answers

Andrew Mitchell

Support staff

October 8, 2025 at 07:55

Hello, Quintus,

We have released patches 969063 and 968401 that resolve this issue. Please install them and test again.

Best regards,
The 8Theme Team

#456692 Copied

Quintus

Participant

October 8, 2025 at 13:48

Thanks
Sorry no idea what I must install?

#456736 Copied

Andrew Mitchell

Support staff

October 8, 2025 at 14:04

Hello, Quintus,

Please go to the Patcher tab in the dashboard panel and install all available patches. You can find more details in the attached screenshot.

Best regards,
8Theme Team

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#456743 Copied

Quintus

Participant

October 8, 2025 at 14:11

Thank you
I am getting an error that says i dont have a valid licence? which is impossible as you can see in right corner
See screenshot

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#456748 Copied

Andrew Mitchell

Support staff

October 8, 2025 at 15:13

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#456769 Copied

Quintus

Participant

October 9, 2025 at 08:12

Hi
will advise about ftp access when i get the info from hosting company, but here is admin login in the interim:

Please contact administrator
for this information.

#456804 Copied

Quintus

Participant

October 9, 2025 at 11:57

FTp details

Please contact administrator
for this information.

#456850 Copied

Andrew Mitchell

Support staff

October 9, 2025 at 13:49

Hello Quintus,

Thank you for your message.

We have noticed that you are currently using a pirated version of the theme.
Please remove all existing theme files and install a fresh copy from the official archive available on Envato (ThemeForest).

The version you are using may contain modified code added by unauthorized sources, which could include backdoors or cause unpredictable issues.

For your security and to ensure proper functionality, we strongly recommend deleting all existing files and reinstalling the official version from scratch.

Best regards,
The 8Theme Team

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#456864 Copied

Quintus

Participant

October 9, 2025 at 14:59

what? i updated the theme etc just recently. when you say pirated you mean not sourced from you guys? i bought and paid for it and have been updating it until recently. i always download it from themeforest

#456874 Copied

Quintus

Participant

October 10, 2025 at 09:40

Please update? really want to sort this out. can i ask for assistance with correcting this?

#456926 Copied

Andrew Mitchell

Support staff

October 10, 2025 at 15:52

Dear Quintus,

We can confirm that you have purchased a valid license. Regarding the issue with the pirated archive installed on your site, we do not have specific information on how this occurred. However, in most cases, this happens when a developer or the site owner initially downloads and installs an unofficial archive from the internet before purchasing the official license.

Because a pirated archive was installed, there is a high probability that your site may contain backdoors, viruses, or other malicious code. This can cause various issues unrelated to the theme itself, and we cannot take responsibility for such problems.

Please first remove all existing files and clean your site thoroughly to ensure there are no viruses or infected files left. After that, download the official archive and license code directly from your Envato ThemeForest account and activate the theme using those files.

Please note that, according to Envato’s policy, one license can be used for one live website and one staging website only. If you have more than one live website, you will need a separate license for each.

We understand that you would like assistance in resolving this issue. Our recommendation is to completely reinstall the theme using the official files as described above. If you encounter any difficulties during this process, please let us know, and we will gladly guide you through the necessary steps.

Best regards,
8Theme’s Team

#456972 Copied

Quintus

Participant

October 10, 2025 at 16:37

Please do guide me, I am not that technical. 5 years ago I did ask a very good friend to assist with something on the site – other than that there has been no developers. I have existing order etc on the site, will that be lost? Please do guide me step by step as to what to do – thanks.
PS i have 3 licenses from Xstore cos i love the theme

#456980 Copied

Quintus

Participant

October 13, 2025 at 09:36

Please reply today? would like this sorted soonest with your help please

#457068 Copied

Andrew Mitchell

Support staff

October 13, 2025 at 09:52

Hello, Quintus,

Please follow the steps below:

1) Create a backup of your website. You can use the All-in-One WP Migration and Backup plugin for this purpose. Make sure to download the backup file to your local computer.
2) In the dashboard, deactivate the XStore theme.
3) In the Appearance → Themes section, activate a default WordPress theme.
4) In the Appearance → Themes section, delete the XStore theme.
5) In the Plugins section, deactivate and delete the related plugin.
6) Then, download the XStore archive from ThemeForest and install it via Appearance → Themes.
7) In the dashboard, activate the XStore theme using your Envato purchase code.

Best regards,
8Theme Team

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#457072 Copied

Quintus

Participant

October 14, 2025 at 08:22

I have not done this before so i may have silly questions… i assume the orders i have received will still be there? i wont lose current orders? and customer details that are currently saved in the system. also all media, images etc… after i do this, the site will look the same with all products, blogs, categories etc

#457134 Copied

Andrew Mitchell

Support staff

October 14, 2025 at 08:51

Hello, Quintus,

So, everything should remain as it is, but please make sure to create a backup of the website.

Best regards,
8Theme Team

#457142 Copied

Quintus

Participant

October 15, 2025 at 21:20

I have done all steps and it all went successfully.
However i still cannot apply the patches. See screenshot for error.
This error comes up when i click on apply all patches
when i try and it one by one, the same error comes up about a valid purchase code….

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#457260 Copied

Quintus

Participant

October 16, 2025 at 05:48

Here is the error when i tried to apply 1 at a time.

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#457263 Copied

Andrew Mitchell

Support staff

October 16, 2025 at 12:14

Hello, Quintus,

Please provide us with access to the website’s admin panel so that we can check and identify the issue. The access credentials you previously provided are no longer valid.

Best regards,
8Theme Team

#457306 Copied

Quintus

Participant

October 16, 2025 at 12:23

Shows active but i changed the password now, let me know

Please contact administrator
for this information.

#457307 Copied

Andrew Mitchell

Support staff

October 16, 2025 at 14:01

Unfortunately, we can still see that the theme has not been properly activated. Please enter the activation code in the corresponding field to activate the theme.

Best regards,
8Theme Team

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support staff only.

#457317 Copied

Quintus

Participant

October 16, 2025 at 19:08

promise i did that… haha, but did it again now and it applied the patches ! it seems t be working now! will test again in next 24 hours

#457338 Copied

Andrew Mitchell

Support staff

October 17, 2025 at 10:06

Hello, Quintus,

Thank you for your update! We’re glad to hear that the patches have been successfully applied and everything seems to be working now. Please continue testing over the next 24 hours, and let us know if you notice any further issues or need any assistance.

Best Regards,
8Theme’s Team

#457373 Copied

Quintus

Participant

October 17, 2025 at 20:37

Thanks for the support! My topic “Issue paging through shop page from 1 page to the next, breadcrumb issue” has been successfully resolved.

#457417 Copied
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Issue paging through shop page from 1 page to the next, breadcrumb issue

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