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Issue on cart panel – work only for logged user

This topic has 10 replies, 3 voices, and was last updated 1 days, 16 hours ago ago by M.

  • Avatar: Mauro Giorgi
    M.
    Participant
    June 16, 2025 at 10:12

    Hi,
    i’ve issue on cart panel, it work only for logged user… se details on private area
    Thanks

    Content is visible for topic creator and
    support staff only.
    #447224 Copied
    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 10:42

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #447231 Copied
    Avatar: Mauro Giorgi
    M.
    Participant
    June 16, 2025 at 10:51

    Yes, see video url into private area

    Content is visible for topic creator and
    support staff only.
    #447235 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 12:11

    Hello,

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #447256 Copied
    Avatar: Mauro Giorgi
    M.
    Participant
    June 16, 2025 at 15:25

    I’ve disabled all plugins but the issue remaining… I’ve cloned site o demo site

    Content is visible for topic creator and
    support staff only.
    #447287 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 16:10

    Hello, M.

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #447293 Copied
    Avatar: Mauro Giorgi
    M.
    Participant
    June 16, 2025 at 16:33

    Thanks, when the issue is solved can you tell me witch file have you updated?

    #447296 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 17, 2025 at 16:35

    Dear @M,

    We hope this message finds you well.

    We would like to inform you that the issue you encountered was caused by your custom CSS configuration, as shown in the following screenshot: https://prnt.sc/5u-YG4qi4fO3.

    Specifically, the problem arose from using a value of 0px, which, when minified, is interpreted as 0. To resolve this, we have adjusted the value to 0.001px. This ensures that the unit is preserved and properly recognized across all styles.

    Kindly clear your browser cache and check the result again.

    If you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #447367 Copied
    Avatar: Mauro Giorgi
    M.
    Participant
    June 18, 2025 at 11:03

    Thanks

    #447433 Copied
    Avatar: Mauro Giorgi
    M.
    Participant
    June 18, 2025 at 11:03

    Thanks for the support! My topic “Issue on cart panel – work only for logged user” has been successfully resolved.

    #447434 Copied
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The issue related to '‘Issue on cart panel – work only for logged user’' has been successfully resolved, and the topic is now closed for further responses

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