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Issue in the Header Builder – Error “undefined”

This topic has 8 replies, 5 voices, and was last updated 1 weeks, 1 days ago ago by Tony Rodriguez

Enmanuel

Participant

November 20, 2025 at 19:25

Hello, I need help with an issue in the Header Builder.

When I try to edit my header with Elementor, a popup appears saying:

“An error occurred. The following error(s) occurred while processing the request: undefined, undefined…”
(Attached screenshot)

Because of this, I cannot edit the header.

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7 Answers

Alex Carter

Support staff

November 20, 2025 at 19:44

Hello,

Thank you for reaching out to us.

We believe that the issue has already been resolved for you. Please clear your cache and check again.

If the problem still persists, kindly record a short video demonstrating the issue.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm regards,
The 8Theme Team

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Enmanuel

Participant

November 20, 2025 at 20:11

Additionally, Elementor does not finish loading the theme’s widgets.
The panel stays loading indefinitely, especially the XStore widgets

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Ayan Rahman

Support staff

November 21, 2025 at 07:27

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Enmanuel

Participant

November 23, 2025 at 20:48

I’ll send you the information privately

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Samir Malik

Support staff

November 24, 2025 at 05:26

Dear Enmanuel,

Everything should be fine now.
Could you please check it again?

Thank you.

Best regards,
The 8Theme Team

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Enmanuel

Participant

November 25, 2025 at 23:02

Thanks for the support! My topic “Issue in the Header Builder – Error “undefined”” has been successfully resolved.

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Tony Rodriguez

Support staff

November 25, 2025 at 23:02

Dear Enmanuel,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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Issue in the Header Builder – Error “undefined”

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