This topic has 10 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson
To whom may it concern,
I recently noticed some issue ub price-summ cart-total display in the header.
When I add one item to cart, it shows the correct amount in header area, but I hit the backspace, the total becomes incorrect.
For example, let’s say I have $50 amout of items in cart, and then I added $5 value item to cart (in item page), and instantly it shows $55 in header area, which is all fine. However, I hit the backspace to go back to previous page, the total amount returned back to $50, like $5 item was not properly added.
The price is still in the cart, so if I click the cart to get into cart page, then everything is alright – I assume that is just simply some displaying issue.
Is there any method that I can fix this issue?
Hello,
Please provide us with FTP and WP Dashboard credentials in private content.
Best regards,
Jack Richardson.
let us give you our test site.
I’m worried to break down the site, so I copied the site to here for the testing purpose, but I can see the same issue here, too.
Hello,
As I see you’re using old theme version.
Please update it.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
Also we can’t connect via FTP getting the error:
Response: 550 PWD: Permission denied
Error: Failed to retrieve directory listing
Please check it.
Best regards,
Jack Richardson.
Hi Jack,
I updated legenda to 2.9, but issue remains still.
Could you please check it out for me?
Connecting via FTP was cleared.
Regards,
Alex Kim
Hello,
The latest version is 2.11. You can check it and download theme at this link:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Regards,
Robert Hall
Hi,
Sorry to keep bothering, but the version 2.11 does not make any different.
Additionally, I’m afraid that I found one more issue. It seems I am not able to add items to my cart by clicking “ADD TO CART” at homepage. I needed to get into each product page to do that. Could you please look into it, also?
Hello,
As I see you used some cache plugin and there is cache stored via FTP, which may cause the issue.
Please delete “cache” folder in wp-content directory, clear browser cache/cookies and check site after that.
Regards,
Eva Kemp.
Hello,
Thank you for the reply. It actually solved the issue.
BTW, is there anyway that I can disable caching for this area?
I really need to use some cache plugin, due to site speed issue.
Regards,
Alex Kim
Hello,
If you use W3 Total Cache plugin you need to disable the option “Object Cache” in the plugin settings.
Best regards,
Jack Richardson.
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