Issue in price-summ cart-total in header

This topic has 10 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

  • Avatar: Alex Kim
    Alex Kim
    Participant
    April 19, 2016 at 07:18

    To whom may it concern,

    I recently noticed some issue ub price-summ cart-total display in the header.
    When I add one item to cart, it shows the correct amount in header area, but I hit the backspace, the total becomes incorrect.

    For example, let’s say I have $50 amout of items in cart, and then I added $5 value item to cart (in item page), and instantly it shows $55 in header area, which is all fine. However, I hit the backspace to go back to previous page, the total amount returned back to $50, like $5 item was not properly added.

    The price is still in the cart, so if I click the cart to get into cart page, then everything is alright – I assume that is just simply some displaying issue.

    Is there any method that I can fix this issue?

    9 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 19, 2016 at 08:11

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Alex Kim
    Alex Kim
    Participant
    April 19, 2016 at 11:22

    let us give you our test site.
    I’m worried to break down the site, so I copied the site to here for the testing purpose, but I can see the same issue here, too.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 19, 2016 at 11:26

    Hello,

    As I see you’re using old theme version.
    Please update it.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Also we can’t connect via FTP getting the error:

    Response: 550 PWD: Permission denied
    Error: Failed to retrieve directory listing

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Alex Kim
    Alex Kim
    Participant
    April 19, 2016 at 12:53

    Hi Jack,

    I updated legenda to 2.9, but issue remains still.
    Could you please check it out for me?

    Connecting via FTP was cleared.

    Regards,
    Alex Kim

    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 19, 2016 at 12:59

    Hello,

    The latest version is 2.11. You can check it and download theme at this link:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

    Regards,
    Robert Hall

    Avatar: Alex Kim
    Alex Kim
    Participant
    April 20, 2016 at 06:23

    Hi,

    Sorry to keep bothering, but the version 2.11 does not make any different.

    Additionally, I’m afraid that I found one more issue. It seems I am not able to add items to my cart by clicking “ADD TO CART” at homepage. I needed to get into each product page to do that. Could you please look into it, also?

    Avatar: Eva
    Eva Kemp
    Support staff
    April 20, 2016 at 09:09

    Hello,

    As I see you used some cache plugin and there is cache stored via FTP, which may cause the issue.
    Please delete “cache” folder in wp-content directory, clear browser cache/cookies and check site after that.

    Regards,
    Eva Kemp.

    Avatar: Alex Kim
    Alex Kim
    Participant
    April 21, 2016 at 02:19

    Hello,

    Thank you for the reply. It actually solved the issue.
    BTW, is there anyway that I can disable caching for this area?
    I really need to use some cache plugin, due to site speed issue.

    Regards,
    Alex Kim

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 21, 2016 at 11:58

    Hello,

    If you use W3 Total Cache plugin you need to disable the option “Object Cache” in the plugin settings.

    Best regards,
    Jack Richardson.

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