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Issue in price-summ cart-total in header

This topic has 10 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Jack Richardson

Alex Kim

Participant

April 19, 2016 at 07:18

To whom may it concern,

I recently noticed some issue ub price-summ cart-total display in the header.
When I add one item to cart, it shows the correct amount in header area, but I hit the backspace, the total becomes incorrect.

For example, let’s say I have $50 amout of items in cart, and then I added $5 value item to cart (in item page), and instantly it shows $55 in header area, which is all fine. However, I hit the backspace to go back to previous page, the total amount returned back to $50, like $5 item was not properly added.

The price is still in the cart, so if I click the cart to get into cart page, then everything is alright – I assume that is just simply some displaying issue.

Is there any method that I can fix this issue?

#121883 Copied Theme version: 2.5 WooCommerce version: 2.4.7

9 Answers

Jack Richardson

Support staff

April 19, 2016 at 08:11

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#121892 Copied

Alex Kim

Participant

April 19, 2016 at 11:22

let us give you our test site.
I’m worried to break down the site, so I copied the site to here for the testing purpose, but I can see the same issue here, too.

Please, contact administrator
for this information.

#121916 Copied

Jack Richardson

Support staff

April 19, 2016 at 11:26

Hello,

As I see you’re using old theme version.
Please update it.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Also we can’t connect via FTP getting the error:

Response: 550 PWD: Permission denied
Error: Failed to retrieve directory listing

Please check it.

Best regards,
Jack Richardson.

#121918 Copied

Alex Kim

Participant

April 19, 2016 at 12:53

Hi Jack,

I updated legenda to 2.9, but issue remains still.
Could you please check it out for me?

Connecting via FTP was cleared.

Regards,
Alex Kim

#121931 Copied

Robert Hall

Participant

April 19, 2016 at 12:59

Hello,

The latest version is 2.11. You can check it and download theme at this link:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Regards,
Robert Hall

#121932 Copied

Alex Kim

Participant

April 20, 2016 at 06:23

Hi,

Sorry to keep bothering, but the version 2.11 does not make any different.

Additionally, I’m afraid that I found one more issue. It seems I am not able to add items to my cart by clicking “ADD TO CART” at homepage. I needed to get into each product page to do that. Could you please look into it, also?

#122028 Copied

Eva Kemp

Participant

April 20, 2016 at 09:09

Hello,

As I see you used some cache plugin and there is cache stored via FTP, which may cause the issue.
Please delete “cache” folder in wp-content directory, clear browser cache/cookies and check site after that.

Regards,
Eva Kemp.

#122089 Copied

Alex Kim

Participant

April 21, 2016 at 02:19

Hello,

Thank you for the reply. It actually solved the issue.
BTW, is there anyway that I can disable caching for this area?
I really need to use some cache plugin, due to site speed issue.

Regards,
Alex Kim

#122300 Copied

Jack Richardson

Support staff

April 21, 2016 at 11:58

Hello,

If you use W3 Total Cache plugin you need to disable the option “Object Cache” in the plugin settings.

Best regards,
Jack Richardson.

#122340 Copied
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