Issue importing theme - by Ibs - on WordPress WooCommerce support

7 replies2 participantsUpdated by Rose Tyler

  • Avatar: Ibs
    Ibs
    Participant

    It simply is not working. errors keep occurring and it asks for plugin keys

    I don’t know the theme version

    #264950 Copied Theme version: 55555

    7 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Make sure that you installed the latest version of the theme – 7.2.2
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    #264953 Copied
    Avatar: Ibs
    Ibs
    Participant

    I downloaded the latest file: ‘XStore PSD – part 9’ and the following notice came up:

    Unpacking the package…

    This occurs at 1:35 of your video:
    https://www.youtube.com/watch?v=4n1re0jKorc&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&ab_channel=8theme8theme
    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    When I installed my first download the following notice occurred: ‘error while install ofelementorplugin’

    Please contact administrator
    for this information.
    #264968 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You are trying to install the wrong archive. Read the post and follow the instructions https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    Try to install plugins manually, as was previously mentioned.
    Elelemntor is a free plugin, that can be download from this page – https://wordpress.org/plugins/elementor/

    Let us know if you need any further assistance.

    Regards

    #264969 Copied
    Avatar: Ibs
    Ibs
    Participant

    Hi I followed the first method as per the link initially and it didn’t work at the same point. I also installed and tried to activate all the plugins manually and it didn’t work still. Please could I get more support? I’m getting frustrated.

    Please contact administrator
    for this information.
    #264971 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    As I can see, the latest version of the theme is installed on your site. What demo version do you want to import?
    WPBakery or Elementor?
    Provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    #264979 Copied
    Avatar: Ibs
    Ibs
    Participant

    Hi there,

    I managed to resolve the problem.

    #264998 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Thanks for letting us know.
    Have a nice day.

    Regards

    #265011 Copied

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