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Issue after failed charge of credit card

This topic has 6 replies, 3 voices, and was last updated 1 weeks ago ago by Ayan Rahman

mantolis

Participant

November 25, 2025 at 10:30

hello, i have an issue with message that appeared after a failed charge of credit card.
Normally after failed charge, the bank redirect to cart and the failure message must appears in top (down of Breadcrumbs ). But nothing appeared there. then If i choose again to proceed to checkout i have the failure msg.

Please try to replicate the issue with data in private content
Thank u

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5 Answers

Jack Richardson

Support staff

November 25, 2025 at 14:29

Hello @mantolis,

Are you referring to the screenshot in the following reply: https://www.8theme.com/topic/issue-after-failed-charge-of-credit-card/#post-431136? If so, please add the WooCommerce Notices element available in your Elementor widgets list: https://prnt.sc/BwdPhqodhEea. You can place it on your Cart and Checkout pages if it is missing, and then check the result.

If the issue persists, we will be glad to assist you further. Please provide additional details about your tests if needed.

Best regards,
Jack Richardson
The 8Theme Team

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mantolis

Participant

November 25, 2025 at 20:07

hi, i don’t have that option. is somewhere that can enable?
In other site i have it
Best regards

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Jack Richardson

Support staff

November 26, 2025 at 07:48

Hello @mantolis,

If certain elements are disabled, please navigate to Dashboard → Elementor → Element Manager and activate the required ones and save changes. You can find more information here: https://elementor.com/help/element-manager/.

If you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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mantolis

Participant

November 26, 2025 at 08:18

hello Jack ! Excellent !
Thank u for your help
Best Regards
Apostolis

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Ayan Rahman

Support staff

November 26, 2025 at 09:47

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Warm Regards,
The 8Theme Team

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