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Topic: IPhones text scrambled. - by KoolAide187

KoolAide187

Participant

July 17, 2017 3:54 pm

I understand y’all have tested and nothing is wrong with your theme. However, I am still getting people using IPhones who have scrambled text and gibberish on their screen. If they turn their phone sideways it fixes the problem. However it’s cutting into our customers who can’t see what they’re clicking on. I have disabled all my cache programs and cleared the cache with no avail to it fixing. Any help would be appreciated. Please test it if you have an IPhone so you can see what i’m talking about. You’re welcome to make changes how you see fit to fixing this problem.
Site URL: hidden
Theme version: 3.0.2.1
WooCommerce version: 3.1.1

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laranz

Member

July 18, 2017 5:31 am

Hi,

Can you temporarily switched to the parent theme and disable all the third-party plugins and see that fixes the issue?

I tested your site in my iPhone simulator and my iPad2, but I couldn’t see any scrabbled text.

Let us know,

Thanks,
laranz.

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KoolAide187

Participant

July 18, 2017 1:55 pm

I am using the parent theme already. I tested it yesterday on my buddies IPhone and it didn’t show up on the home page but it showed up in the shop. Did you try viewing the shop?

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laranz

Member

July 19, 2017 4:35 am

Hi,

Yes, there is some plugin interfere with the theme style, can you try disable all the plugin ( for a test ) and also disable the minify of CSS/HTML and see that fixes the issue?

Let us know,

Thanks,
laranz.

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KoolAide187

Participant

July 19, 2017 2:19 pm

I cleared cache and CSS/JS/HTML all the way and disabled every add-on and it’s still doing it with everything disabled.

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laranz

Member

July 19, 2017 3:29 pm

Hi,

I forward this to my team members, keep the login intact, we will check what’s going wrong.

Let us know,

Thanks,
laranz.

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KoolAide187

Participant

July 19, 2017 4:11 pm

Thank you!

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Rose Tyler

Support staff

July 20, 2017 10:02 am

Hello,

The problem caused by code in Custom CSS for mobile area. Please check your code.

Regards

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KoolAide187

Participant

July 20, 2017 1:52 pm

I don’t know how to write code. One of y’all gave me the code for the theme in the CSS area a while back for mobile.

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Rose Tyler

Support staff

July 20, 2017 2:12 pm
I’ve removed this code:

.archive .page-content > .row, .woocommerce .page-content > .row { display: -webkit-box; display: -ms-flexbox; display: flex; -ms-flex-flow: column-reverse nowrap; flex-flow: column-reverse nowrap; }

Please check your site now.

Regards
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KoolAide187

Participant

July 20, 2017 4:29 pm

fixed! thanks!

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Rose Tyler

Support staff

July 20, 2017 4:31 pm

You’re welcome!

Regards

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