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Invalid Address in Checkout - by wrusky - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

wrusky

Participant

September 14, 2016 at 16:30

When I submit an order on my website, the order goes through but a warning saying ‘invalid address’ pops-up. I have tried this with several addresses, which aren’t invalid. I have contacted my payment gateway but they have suggested this is an issue with the theme..

Thanks

#139712 Copied Theme version: engineer

5 Answers

Olga Barlow

Support staff

September 15, 2016 at 08:48

Hello,

Thank you for using our theme!

To define if problem is related to our theme, please, install and activate official WooCommerce theme – Storefront and check your checkout. Do you have this problem? In case the issue persists only with our theme, reply back and provide temporary admin panel and FTP access.

Regards

#139745 Copied

wrusky

Participant

September 15, 2016 at 09:59

When I activate Storefront, do I need this theme to be a child theme? Currently I have installed storefront but the 8theme is not a child theme. If I do need this to be a child theme, how do i install it in relation to the parent theme?

Thanks

#139769 Copied

Olga Barlow

Support staff

September 15, 2016 at 10:55

Hello,

You need to test problem with default theme – Storefront. You don’t need any child theme for this. Just activate theme, go to your checkout and check if you get “invalid address” pops-up. If you get this problem with default theme it means that problem is not related to our theme. If you don’t have any problem with default theme and see the error message with XStore theme only then provide admin panel and FTP access and we’ll check the compatibility of our theme with plugin that you use.

Regards

#139774 Copied

wrusky

Participant

September 15, 2016 at 12:02

Hi,

This is showing up when I activate storefront…. so the issue is with that theme. Are you able to fix this?

Thanks

#139782 Copied

Olga Barlow

Support staff

September 15, 2016 at 13:31

Hello,

If you have the same problem even with default theme you need contact with plugin authors and tell them that you have the problem with default theme too. They should fix the problem if plugin does not work even with default theme.

We are able to help if the problem is caused by our theme.

Regards

#139795 Copied
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