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  Jimbo

  Participant

  August 1, 2016 at 11:45

  Hi guys,

  don’t normally use IE browser but just browsing through my website (link in private) as a kind request do not post up images of my website on here.

  I am getting white blank pages sometimes when clicking on some products? sometimes it works and others just a blank white page?

  Works perfectly on Firefox browser, Chrome browser though.

  Why not working properly with IE ??

  Please, contact administrator
  for this information.

  #135195 Copied
  9 Answers
  

  Robert Hall

  Participant

  August 1, 2016 at 15:23

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall

  #135250 Copied
  

  Jimbo

  Participant

  August 1, 2016 at 21:25

  I have confidential information on my website.

  #135298 Copied
  

  Robert Hall

  Participant

  August 2, 2016 at 12:25

  Hello,

  Sorry, but we can’t fix this issue without wp-admin and FTP credentials.

  Regards,
  Robert Hall

  #135378 Copied
  

  Jimbo

  Participant

  August 2, 2016 at 17:07

  Will the latest theme update fix this issue?

  I might try that first.

  #135419 Copied
  

  Jimbo

  Participant

  August 2, 2016 at 18:11

  Ok, I have updated the theme to the latest update and still get the issue of white pages on IE browser!

  I have deactivated plugins and when I get to “WP SUPERCACHE” bingo! white pages happen on IE browser in mod rewrite mode and PHP mode.

  Unsure why WP SUPERCACHE is not playing ball with the theme guys and only using IE ?

  Looks like I will have to try another cache plugin.

  #135427 Copied
  

  Jimbo

  Participant

  August 2, 2016 at 20:57

  Deleted WP SUPERCACHE and now using W3 Total Cache.

  Seems quicker than WP SUPERCACHE and problem solved.

  I would make your customers aware of this issue with your theme as reading online I noticed people saying it would act differently with different themes.

  Just need to sort issue with woo theme 2.9.1 causing an issue on mobile in portrait mode.

  #135435 Copied
  

  Robert Hall

  Participant

  August 3, 2016 at 14:51

  Hello,

  Thank you for your help with that. We appreciate very much.

  Have a good day!

  Regards,
  Robert Hall

  #135507 Copied
  

  Jimbo

  Participant

  August 4, 2016 at 15:44

  Please mark as resolved, thank you!

  #135667 Copied
  

  Rose Tyler

  Support staff

  August 4, 2016 at 15:48

  Hello,

  You’re welcome!
  We’re glad to hear that your issue was solved.

  Regards

  #135669 Copied
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