• 

  davidturnbull72

  Participant

  September 30, 2015 at 09:04

  Hi,

  When using Internet Explorer the drop down menus don’t look / work correctly.

  Firstly, there is a double arrow head, then on first click it highlights the drop down box, it is then necessary to select it again before the options appear.

  Screen shots of the issue:
  Drop down not selected, double arrows => http://www.screencast.com/t/QGAKZbnwuqj2
  First click, selects the drop down => http://www.screencast.com/t/6mYqkEDs8nwA
  Second click is necessary to select an option => http://www.screencast.com/t/1XTm8Pdl

  Thanks

  #90385 Copied
  5 Answers
  

  Jack Richardson

  Support staff

  September 30, 2015 at 11:57

  Hello,

  Please clarify what IE version you’re using.

  Best regards,
  Jack Richardson.

  #90447 Copied
  

  davidturnbull72

  Participant

  September 30, 2015 at 12:02

  IE 11

  http://www.screencast.com/t/3aD2oGI2R

  #90453 Copied
  

  Jack Richardson

  Support staff

  October 1, 2015 at 13:17

  Hello,

  Please try the solution described here:
  http://stackoverflow.com/questions/19407332/how-to-hide-drop-down-arrow-in-ie8-ie9
  http://stackoverflow.com/questions/20163079/remove-select-arrow-on-ie

  Best regards,
  Jack Richardson.

  #90744 Copied
  

  davidturnbull72

  Participant

  October 2, 2015 at 10:31

  Hi,

  Thank you, that has resolved the double arrow problem.
  Please can you also advise how to resolve the issue where it is necessary to have to double click on the drop down before the list appears.

  Many thanks
  David

  #90979 Copied
  

  Jack Richardson

  Support staff

  October 2, 2015 at 11:24

  Hello,

  Sorry, but this is IE bug.
  Please refer to these articles:
  http://stackoverflow.com/questions/15571059/ie8-html-select-needs-two-clicks-to-open-dropdown
  http://stackoverflow.com/questions/7316618/ie-9-doesnt-show-dropdown-on-single-click

  Best regards,
  Jack Richardson.

  #91003 Copied
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