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Internal Server Error When Trying to Customize Appearance

This topic has 12 replies, 4 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

TheNerdyChick

Participant

October 21, 2015 at 01:55

Hi!

I just bought this theme a couple weeks back and am finally getting a chance to work with it. Maybe it has something to do with having Visual Composer, but when on the wordpress dashboard, if I click on Customize under the Appearance tab, I get the following error:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I am using a temp down splash page while working on the theme. My host upped the memory, I tried the Htaccess file…now should I be customizing via Visual Composer? If so…pointers would be greatly appreciated as this is my first go around with VC.

Thanks for any insight!

#95238 Copied Theme version: Most recent

11 Answers

Stan Russell

Participant

October 21, 2015 at 08:14

Hello TheNerdyChick,

would you kindly provide us with admin credentials for your site so we will be able to see that error?

Regards,
Stan Russell.

#95268 Copied

TheNerdyChick

Participant

October 21, 2015 at 12:24

Certainly Stan! Please see below in the hidden field. Thank you!

Please, contact administrator
for this information.

#95322 Copied

Eva Kemp

Participant

October 21, 2015 at 13:25

Hello,

Sorry, but Internal Server Error is related to server configuration.
How to work with Visual Composer please read here:
http://www.wpexplorer.com/visual-composer-guide/
You need edit your pages in wp-admin panel > Pages section, use backend editor of Visual Composer and add elements to the page.

Regards,
Eva Kemp.

#95341 Copied

TheNerdyChick

Participant

October 21, 2015 at 14:58

Thank you so much for checking. I will contact my host to discuss the server configuration.

I appreciate the information about visual composer. I will start working with it to get more familiar!

#95387 Copied

Eva Kemp

Participant

October 21, 2015 at 15:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#95400 Copied

TheNerdyChick

Participant

October 21, 2015 at 18:35

Hi Eva,

I wanted to check with you on what my Host is saying…they are telling me I need to upgrade to a high powered VPS account since they have topped out my php memory at 128. Do I need more than that to support the theme to not get a server config error? I’m not getting the error with other themes, but I figured 128 is plenty. I appreciate your input…I’m considering switching hosting providers right now since they want to charge $20/month to upgrade my account.

Thanks,
Kris

#95456 Copied

Eva Kemp

Participant

October 21, 2015 at 19:45

Hello,

Our theme may use more memory than others because of different features and plugins that are implemented in the theme.
It would be better upgrade to VPS or add more memory limit value to get the issue fixed.

Regards,
Eva Kemp.

#95469 Copied

TheNerdyChick

Participant

October 21, 2015 at 21:42

Thanks, Eva!

Can you give me specific amount of memory to add for the woopress theme? I’m trying to avoid VPS costs. Thanks!

#95478 Copied

Eva Kemp

Participant

October 22, 2015 at 08:30

Hello,

Please set memory_limit value to 256M.

Regards,
Eva Kemp.

#95531 Copied

rioleon

Participant

November 19, 2015 at 16:53

Hello, i’ve done it in the wp-config.php file.

The issue still persists

#100386 Copied

Eva Kemp

Participant

November 19, 2015 at 17:47

Hello @rioleon,

Please don’t duplicate your queries.
You’ve been replied in your topic.

Regards,
Eva Kemp.

#100402 Copied
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