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Internal server error - by Michael Azer - on WordPress WooCommerce support

This topic has 25 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Michael Azer

Michael Azer

Participant

November 23, 2020 at 22:25

Any news yet?

#260926 Copied
Olga Barlow

Support staff

November 24, 2020 at 13:20
Hello,

We found that the following errors appear
```
[Tue Nov 24 12:10:52.037712 2020] [substitute:error] [pid 27751:tid 139738472232704] [client 176.98.73.124:58684] AH01328: Line too long, URI /index.php, referer: https://riz.shop/wp-admin/customize.php
[Tue Nov 24 12:10:52.037758 2020] [proxy_fcgi:error] [pid 27751:tid 139738472232704] (12)Cannot allocate memory: [client 176.98.73.124:58684] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://riz.shop/wp-admin/customize.php
```
One of our clients already had such error https://www.8theme.com/topic/internal-server-error-2-2/#post-234594

Could you, please, contact your hosting provider and ask to increase the mentioned limit globally? Changes in the .htaccess file of your WP directory do not make an effect because of server settings.

Regards
#260992 Copied
Michael Azer

Participant

November 24, 2020 at 19:34

Thank you for your help, you led me to the right direction and I was able to solve it. I implemented the code in the post you linked, but not in the .htaccess, rather I did it in the /opt/bitnami/apps/wordpress/conf/httpd.conf file
Then I restarted Apache using: sudo service bitnami restart

I’m not sure, but I think the same issue is here:
https://www.8theme.com/topic/error-500-internal-server-on-theme-options/

#261042 Copied

Olga Barlow

Support staff

November 24, 2020 at 19:37

Hello,

Yes, probably. User did not answer, so very likely he sorted out.

Regards

#261044 Copied

Michael Azer

Participant

November 24, 2020 at 19:45

Thanks again

#261050 Copied
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