Return to previous page

Intermittent display issue with mobile header in XStore theme (Customize)

This topic has 6 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Alex Carter

Oleg

Participant

August 10, 2025 at 06:37

We have noticed an intermittent display issue with the mobile version of our website header. The header is built using your theme via the Customize option.

On mobile devices, the header menu items sometimes do not display correctly — the layout appears broken, with elements overlapping or being cut off (see attached screenshot).

This problem does not occur all the time but appears periodically, which makes it difficult to reproduce consistently. However, when it happens, it negatively affects the user experience as some menu items and buttons become partially visible or inaccessible.

Could you please investigate and provide a fix so that the header displays correctly on all mobile screen sizes at all times?

url website: https://absolute-teamsport.cy

If you need access to the site

Thank you in advance for your assistance.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#452246 Copied

5 Answers

Alex Carter

Support staff

August 10, 2025 at 07:36

Hello,

Thank you for reaching out to us.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Please try to disable “Mobile optimization” and/or “Mobile User-scalable” > clear cache including cache of your mobile browser, and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

Warm Regards,
The 8Theme Team

#452250 Copied

Oleg

Participant

August 10, 2025 at 07:41

This is the first thing I did. I turned off all optimizations but it didn’t help.

#452251 Copied

Alex Carter

Support staff

August 10, 2025 at 07:52

Hello,

We appreciate your prompt response.

Please go to Theme Options > General > disable these options https://prnt.sc/jqAYYBWbpxOv > clear cache and check the result.

Warm Regards,
The 8Theme Team

#452252 Copied

Oleg

Participant

August 10, 2025 at 08:01

Thank you, done.

#452253 Copied

Alex Carter

Support staff

August 11, 2025 at 07:18

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

#452269 Copied
Viewing 6 results - 1 through 6 (of 6 total)