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Topic: interactive banner url undefined

Steffen

Participant

August 13, 2015 4:09 pm

I am not able to set a banner link and title, wahtever i input, it is always undefined, tried with IE and FF. What can I do?
Theme version: royal 2.0

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Eva Kemp

Support staff

August 13, 2015 4:13 pm

Hello,

Are Visual Composer and Ultimate VC Addons plugins updated?
Please update them http://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

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Steffen

Participant

August 13, 2015 4:31 pm

I teied to reinstall
Ultimate Addons for Visual Composer v 3.13.2
Visual Composer v 4.6.2
but this failed saying, that directory already exists.

I tried to update Ultimate Addons for Visual Composer through the plugin page but ist wants me to

“Almost done!

Please activate your copy of the Ultimate Addons for Visual Composer to receive automatic updates & get premium support”

but I have no API key, I just bought the theme.

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Eva Kemp

Support staff

August 13, 2015 4:50 pm

Hello,

You need update plugins via FTP. Connect to a server via FTP, go to wp-content/plugins directory and overwrite js_composer and Ultimate_VC_Addons folders with the ones you extracted from new archives.

Regards,
Eva Kemp.

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Steffen

Participant

August 13, 2015 6:25 pm

okay, id did update these two, but it seems, that do not help, still it is not possible to set a link or get the description text in paragraphs

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Steffen

Participant

August 13, 2015 6:43 pm

please see #79932 for private access data

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Eva Kemp

Support staff

August 14, 2015 10:59 am

Hello,

Please provide us with wp-admin panel credentials too.

Regards,
Eva Kemp.

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Steffen

Participant

August 14, 2015 12:25 pm

like in #80081

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Eva Kemp

Support staff

August 14, 2015 12:33 pm

Hello,

You’ve been replied in other topic.
Please check.

Regards,
Eva Kemp.

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Steffen

Participant

August 14, 2015 4:58 pm

HI Eva,

thank you here to.

For all the others: set the url in urlencoded-form in code for tag banner-link, prefixed by url:

e.g. banner-link=”url:http%3A%2F%2Fwww.mysite.com%2Fmydirectory%2F||target:%20_blank

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Eva Kemp

Support staff

August 14, 2015 6:10 pm

Hello,

You’re welcome.

Regards,
Eva Kemp.

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