Installtion issue - by hp - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: hp
    hp
    Participant
    March 14, 2021 at 10:49

    Hi there,
    I have installed fresh WordPress and trying to install xstore default demo theme. however, I keep getting errors while installed plugins and demo as below.

    http://share.4bub.nz/71FrQg

    please help.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: hp
    hp
    Participant
    March 14, 2021 at 10:50

    Can I also request, deactivate all my site as its showing I reached my limit but seems, I have tried in multiple domains and all having same issue.

    thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2021 at 11:04

    Hello,

    Thanks for using our theme.
    1) Do prefer WPBakery or Elementor?
    2) As we can see, the theme was activated on 2 more sites. Both sites have demo content imported. They are completely different domains with different demo versions installed. According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    Are these 3 sites = 1 end project?

    Regards

    Avatar: hp
    hp
    Participant
    March 16, 2021 at 01:47

    Hi..
    Thanks for the reply.

    We prefer WPBakery.

    On other two sites also have some issues and yes they are part of the same project however, I tried to use different servers with different domains for testing all have the same issues.

    The other two sites should not have active anymore, as I believe we have deleted those setups without deactivating the license.

    are you please able to deactivate all sites excluding currently provided credentials?

    Your help on this much apperciated.

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:28

    Hello,

    There are Mixed Content errors https://prnt.sc/10mz78m You need to contact your admin or hosting provider to fix the https problem. Once it will be solved, check if plugins can be installed via Plugins Installer – http://prntscr.com/10mz83k
    Let us know the result.

    Regards

    Avatar: hp
    hp
    Participant
    March 16, 2021 at 11:22

    Thanks for the reply.

    can you please advice how/where can deactivate all my site licence? so I can use it only in the applicable domain after development completed?

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 13:02

    Deactivate the theme – http://prntscr.com/10n75hw and delete files, then you will be able to activate the theme next time.
    Contact us if you need any further assistance.

    Regards

    Avatar: hp
    hp
    Participant
    June 14, 2021 at 10:12

    i have tried above method but not helped so far. please advice

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 14, 2021 at 12:10

    Hello,

    Provide us with WP Dashboard access to your site and we’ll help you with the installation of the XStore default demo(WPBakery version).

    Regards

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