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Installing theme gets internal error - by websol

This topic has 4 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Brian Johnson

websol

Participant

March 23, 2015 at 04:24

Hi,

I am installing your theme on a clients host account. Each time I do it uploads fine, but once I activate it, it fails to work and gives me an internal error.

I contacted the host and they send me the attached screenshot back.

It is only this theme I have issues with, i have loaded and activated others with no problems. Any idea what the issue is with the theme? I do not want to use another as am used to Royal now.

The site has nothing done to it yet, so please feel free to log in and switch the theme around to see why it is not working, I have uploaded it via FTP because the normal way would not work.
I am unsure how to rectify the problem as the host are just saying it is a theme issue because others work and yours does not.

Please, contact administrator
for this information.

#51573 Copied Theme version: latest WooCommerce version: latest

3 Answers

Eva Kemp

Support staff

March 23, 2015 at 09:22

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#51602 Copied

websol

Participant

March 23, 2015 at 10:13

FTP details below:

Please, contact administrator
for this information.

#51615 Copied

Brian Johnson

Member

March 23, 2015 at 16:05

Hello

Please check server error log in order to find out what causing error as we don’t see any errors in theme. You may also try to reinstall theme completely and rewrite all files. Also some .htaccess rules may cause this issue. Please check this file and allow us to locate and read it.

With best regards
Brian Johnson

#51724 Copied
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