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Installing Media problem! I’ve been waiting for an hour and it’s not getting done.

This topic has 2 replies, 2 voices, and was last updated 2 weeks ago ago by Alex Carter

  • Avatar: Saifullah Saif
    Saifullah Saif
    Participant
    June 4, 2025 at 16:55

    Installing Media problem! I’ve been waiting for an hour and it’s not getting done. Please tell me what I can do.

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    #446435 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 5, 2025 at 07:03

    Hello,

    Thank you for reaching out to us.

    Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

    Additionally, disable the LiteSpeed Cache plugin before importing the demo content.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #446454 Copied
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