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Installing Child theme and theme update - by ycs7a

This topic has 20 replies, 3 voices, and was last updated 8 years ago ago by Rose Tyler

ycs7a

Participant

May 4, 2017 at 22:48

Hi,

I have asked for support with my Child theme and theme update in the topic ‘Menu questions’. Jack Richardson answered on February 6, 2017 the following: ‘Please specify what changes should be moved to the child theme and we’ll help you with it.’

In this new topic I wish to specify the changes that I have added to Royal Theme 2.8 so that you can place them in the Child theme of my website. Please note that a developer has made changes to my Child theme, which I wish to keep. Also, please update my Royal theme to the newest version. Thank you kindly.

Please see ‘Private Content’ for the changes that I made and for my login codes.

Please, contact administrator
for this information.

#162208 Copied

19 Answers

Rose Tyler

Support staff

May 15, 2017 at 09:50

Hello,

Sorry for the long delay.
Please make full backup of the site, DB and theme options and we’ll update theme for you.

You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

Regards,
Rose Tyler.

#163069 Copied

ycs7a

Participant

May 15, 2017 at 21:13

Thank you Rose.

How do I make a backup of the theme options? Do you mean the Custom CSS? If that is so, then I have made a backup of the site, DB and theme options.

You may enter my licence code for the theme update.

Kind regards,

Christian

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Rose Tyler

Support staff

May 16, 2017 at 08:52

Hello,

To save your theme options go to Theme Options > Import/Export > Import or Export your theme configuration > Export Options and save it in file.
Great, I will inform you when we finish the update.

Regards,
Rose Tyler.

#163207 Copied

Rose Tyler

Support staff

May 16, 2017 at 10:12

Hello,

Please provide me your wp-config file or BD name, username, and password.

Regards,
Rose Tyler.

#163217 Copied

ycs7a

Participant

May 16, 2017 at 10:12

Dear Rose,

I just read your message. Could you please make an export of the theme configuration?

I believe you are now working on it and I cannot access the admin page or the website. Many thanks 🙂

#163218 Copied

Rose Tyler

Support staff

May 16, 2017 at 10:15

Hello,

Yes, I have exported it.
Please provide me your wp-config file or BD name, username, and password.

Regards,
Rose Tyler.

#163219 Copied

ycs7a

Participant

May 16, 2017 at 10:22

Please see Private Content.

Please, contact administrator
for this information.

#163220 Copied

ycs7a

Participant

May 16, 2017 at 10:25

The admin password corrects itself automatically:

You need to remove ‘amp;’ from it. See private content

Please, contact administrator
for this information.

#163222 Copied

Rose Tyler

Support staff

May 16, 2017 at 10:25

Hello,

Also, I need your DB username and password.
Please open your wp-config file from backup and provide me content.

Regards,
Rose Tyler.

#163223 Copied

ycs7a

Participant

May 16, 2017 at 10:27

See explanation below:

Please, contact administrator
for this information.

#163224 Copied

Rose Tyler

Support staff

May 16, 2017 at 10:34

Hello,

Please open your wp-config file from backup and provide me content.

Regards,
Rose Tyler.

#163229 Copied

ycs7a

Participant

May 16, 2017 at 10:39

Please find the wp-config in the Private Content

Please, contact administrator
for this information.

#163230 Copied

ycs7a

Participant

May 16, 2017 at 10:41

‘<‘ = ‘<‘

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ycs7a

Participant

May 16, 2017 at 10:42

‘& l t ;’ = <

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Rose Tyler

Support staff

May 16, 2017 at 12:01

Hello,

Updated. Please check.

You have 1 outdated file /Christian-child/woocommerce/single-product/product-image.php http://prntscr.com/f8fa64, you need to transfer your changes to the new file version.

Regards,
Rose Tyler.

#163238 Copied

ycs7a

Participant

May 16, 2017 at 12:24

Thank you kindly for the update.

I do not understand the outdate file. I read this document on Woocommerce. Could you please help?

#163241 Copied

Rose Tyler

Support staff

May 17, 2017 at 12:31

Hello,

You need to change /Christian-child/woocommerce/single-product/product-image.php file to new one from latest theme version and then transfer your changes into the new file.

Regards,
Rose Tyler.

#163317 Copied

sirr404

Participant

June 14, 2017 at 02:53

So I updated my site about a week ago and since then we have been unable to get new subscribers. when i tried to subscribe to it from a different email, i never recieved a confirmation email nor do i see it in the backend of the website where it displays the new subscribers. i really need help with this one

Please, contact administrator
for this information.

#165677 Copied Theme version: royal child 1.0 WooCommerce version: 3.08

Rose Tyler

Support staff

June 14, 2017 at 08:26

Hello, @sirr404,

Please update all required plugins https://www.8theme.com/download-plugins/. Also, try to disable all the third-party plugins that did not come bundled with our theme and then check.
Please check the issue with Storefront theme – official WC theme. Let us know the result.

Regards,
Rose Tyler.

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