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Installed theme doesn't look exactly like demo

This topic has 31 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: geeklover
    geeklover
    Participant
    June 7, 2018 at 15:33

    Hi, we have installed theme here https://www.eger.gr/shop/ (in order for you to see it user: eger pass: eger | or the admin credentials below)

    we wanted to be exactly like this demo https://www.8theme.com/demo/xstore/electronics/ but although it showed “successfully installed” some colors and some other elements are missing , why?

    Please, contact administrator
    for this information.
    #194540 Copied Theme version: 4.26 WooCommerce version: 3.4.2
    30 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:30

    Hello,

    Have you checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ? Please contact your hosting provider and ask to increase these values https://prnt.sc/jsdwoh
    Looks like Theme Options weren’t fully imported. Here you can find XStore XML files v 4.24 – https://www.8theme.com/download-plugins/ and file with Theme Settings http://prntscr.com/jsdvso You need to import options.json file, do it by copying the text file and pasting its content into the Import from File field on the Import/Export tab in XStore Theme Options.

    Regards

    #194558 Copied
    Avatar: geeklover
    geeklover
    Participant
    June 14, 2018 at 14:01

    ok I did as you said, there still one tiny issue, the bar with product catefories on the left of the slider is missing https://goo.gl/fqT1rm , we want it as the demo https://goo.gl/1GzUik

    #194888 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:50

    Hello,

    Wp-admin credentials are incorrect. Please check them.
    This is secondary menu http://prntscr.com/juxke3 You need to create a new menu and mark it as secondary – https://prnt.sc/jjdqft
    We can help you with this menu, simply let us know correct wp-admin access.

    Regards

    #194898 Copied
    Avatar: geeklover
    geeklover
    Participant
    June 15, 2018 at 09:13

    ok I did it, thanks!

    #194960 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2018 at 09:44

    Here is our documentation about menu – https://www.8theme.com/documentation/xstore/menu-set-up/
    In 4.16 theme version Menu options were moved into popup https://image.prntscr.com/image/5yXyaVh9QG_srPw4jpVEdw.png so to be able to see all menu settings, you need to click on “8Theme Page Options”.

    Regards

    #194965 Copied
    Avatar: geeklover
    geeklover
    Participant
    June 22, 2018 at 16:41

    Hi again, we noticed another problem, when clicking on any product doesn’t dislplay anything, the product page shows only the product title and nothing else, why?

    #195421 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2018 at 17:54

    Hello,

    I’ve disabled WooZone plugin. Please check single product page now.
    If you plan to use the plugin, provide us with temporary FTP access in the Private Content area.

    Regards

    #195425 Copied
    Avatar: geeklover
    geeklover
    Participant
    July 3, 2018 at 13:32

    Hi again, we noticed another problem, in our installation https://www.eger.gr/shop/ when you scroll down menu doesn’t appear until you scroll a little bit up again. In demo https://www.8theme.com/demo/xstore/electronics/ sticky menu appears the moment you scroll past down the header area, we need the same effect.

    #195931 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:24

    Hello,

    Have you changed access? I can’t log in.
    Theme Options > General > Header Settings > Fixed header type > Fixed.

    Regards

    #195940 Copied
    Avatar: geeklover
    geeklover
    Participant
    July 4, 2018 at 09:40

    No I didn’t changed access, just to be sure I created the same password again, try and tell me.
    Header fixed, one small problem remaining: down to the front page there is a “Subscribe To Our Newsletter!” banner, it looks a little bit different from demo (email field much smaller and different, also the whole banner is smaller), can we make it as demo?

    #196000 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:09

    Please add this code in Theme Options > Styling > Csutom css:

    .mc4wp-form .et-mailchimp input[type="email"] {
    width: 100%;
}

    Also, edit settings of apropriate row – http://prntscr.com/k2fo4e

    Regards

    #196026 Copied
    Avatar: geeklover
    geeklover
    Participant
    July 5, 2018 at 09:30

    It looks good now, thanks

    #196088 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 09:38

    You’re welcome!

    Regards

    #196093 Copied
    Avatar: geeklover
    geeklover
    Participant
    July 11, 2018 at 11:00

    Hi again, we noticed 1 more problem with the wishlist, when clicking on it I got this result, see the screenshot https://pasteboard.co/HtWB5JA.png

    #196503 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2018 at 12:45

    Hello,

    Have you set Wishlist page? http://prntscr.com/k55em4

    Regards

    #196509 Copied
    Avatar: geeklover
    geeklover
    Participant
    July 12, 2018 at 11:01

    Yeah.. that was the problem.. thanks 🙂

    #196589 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2018 at 12:02

    You’re welcome!

    Regards

    #196593 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 11:37

    Hi again, another issue emerged, in the products page here https://www.eger.gr/shop/?post_type=product (you need to be logged in to see it-credentials the same) after the products there is a “Load More Products” button. This button doesn’t work, why?

    #199358 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2018 at 12:06

    Hello,

    Make sure that you set the correct settings in Infinite Scroll plugin settings https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    #199361 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 12:31

    That worked, thanks, another question: when viewing site on smaller screens or on tablet landscape mode it looks like this https://goo.gl/HFg3Z9 , as you can see it croppes thae logo image, how to make it appear as whole. In all other modes is looking ok (mobiles, larger screens etc)

    #199363 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2018 at 12:35

    You’re welcome!
    Unfortunately, I can’t log in on your site. Please provide correct wp-admin access.
    Thanks in advance.

    Regards

    #199365 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 12:42

    here are the credentials

    #199367 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 12:42

    Sorry here

    Please, contact administrator
    for this information.
    #199368 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2018 at 12:49

    Please add this code in Global custom css:

    @media only screen and (max-width: 1290px) and (min-width: 992px){ 
    .header-logo img {
        max-width: 300px;
        margin-right: 25px;
    }
}

    Regards

    #199371 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 15:30

    I added the code but still the same problem

    #199374 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2018 at 15:43

    Have you cleared cache?
    Do you use CDN?

    Regards

    #199378 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 12, 2018 at 16:10

    We don’t use CDN and also cache is cleared. You can see the problem also by selecting tablet landscape mode on WP bakery page builder, see https://goo.gl/y5m7EH

    #199381 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 07:09

    Thanks for the reply.
    I’ve added !important https://prnt.sc/kttjps
    Please check now.

    Regards

    #199391 Copied
    Avatar: geeklover
    geeklover
    Participant
    September 13, 2018 at 10:42

    Thanks

    #199409 Copied
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