Return to previous page

Install error - by kotek001 - on WordPress WooCommerce support

This topic has 14 replies, 5 voices, and was last updated 11 years ago ago by Eva Kemp

kotek001

Participant

August 7, 2014 at 22:32

I get the following error when i install legenda

Installing Theme from uploaded file: Legenda_v2.3.zip
Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please, contact administrator
for this information.

#12036 Copied

13 Answers

Eva Kemp

Participant

August 8, 2014 at 09:01

Hello,

Please try to install the theme via FTP as described in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/installation

Regards,
Eva Kemp.

#12053 Copied

kotek001

Participant

August 11, 2014 at 14:05

thanks sorted
kamal

#12242 Copied

Jack Richardson

Support staff

August 11, 2014 at 14:10

Hello,

You’re welcome!

Regards,
Jack Richardson

#12243 Copied

Travis

Participant

December 3, 2014 at 11:27

I have the same problem. Tried both WordPress upload and FTP install. After FTP install, I got to themes. At the bottom is a section for “Broken Themes,” where is says this:

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description
Royal_Multi-Purpose_Wordpress_Theme Stylesheet is missing.

Please help!

#27815 Copied

Stan Russell

Participant

December 3, 2014 at 13:48

Hello Hartleyjewelers,

please provide us with admin and FTP credentials for your site in private content and we will try to help you.

Regards,
Stan Russell

#27847 Copied

Travis

Participant

December 3, 2014 at 18:44

Done…

Please, contact administrator
for this information.

#27930 Copied

Eva Kemp

Participant

December 3, 2014 at 19:34

Hello @hartleyjewelers,

Please provide us with a link to your site and wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

#27939 Copied

Travis

Participant

December 3, 2014 at 20:57

Done

Please, contact administrator
for this information.

#27957 Copied

Eva Kemp

Participant

December 4, 2014 at 13:01

Hello @hartleyjewelers,

We can’t log in to your FTP account.
Please check the credentials. Also specify what FTP host to use.

Thank you.
Regards,
Eva Kemp.

#28038 Copied

Travis

Participant

December 4, 2014 at 13:38

Below…

Please, contact administrator
for this information.

#28048 Copied

Eva Kemp

Participant

December 4, 2014 at 17:23

Hello @hartleyjewelers,

You installed the theme incorrectly.
I’ve reuploaded the theme package.
But you have php version 5.2 and must update it to 5.3 version to make the theme active.
Please ask your host to change php version.

Thank you.
Regards,
Eva Kemp.

#28115 Copied

Travis

Participant

December 5, 2014 at 08:55

Okay. I am working with my host to upgrade php. Thanks. But, I installed the theme both through WordPress’ upload feature, then using FTP. What did I do wrong, so I don’t do it again in the future?

#28194 Copied

Eva Kemp

Participant

December 5, 2014 at 10:34

Hello @hartleyjewelers,

You uploaded the main archive “Royal_Responsive_WordPress_Theme.zip” but you had to extract it and inside of it there is another archive royal.zip which you should upload.

Regards,
Eva Kemp.

#28218 Copied
Viewing 14 results - 1 through 14 (of 14 total)